Dispatch Supervisor

Job Title: Customer Service Associate

Duration: 3 Months (Temp to perm based on performance)

Job ID: 5504

Shift: Days Tues- Sat 0300-1100.

Training will be Sun-Wed/every other Saturday for at least 3 weeks.

Job ID: 5508

Shift: Sun-Tues/every other Saturday 1900-0700.

The training will be Mon-Fri 0800-1700 for at least 3 weeks.

This position is 100% on site.

SUMMARY: The Customer Service Associate CSA has primary responsibility for managing the relationship between the carrier, customer and sales groups with respect to their assigned accounts. The CSA manages this relationship by becoming intimately familiar with the customer’s organization, product needs processes and procedures and partnering with the Sales team to provide the highest level of customer service to all accounts.

FULL DESCRIPTION: Serves as the primary contact between Clients Supply Chain and the assigned external customers. Responsible for all aspects of the relationship including analyzing incoming emails and determining a prompt resolution. Establishes and maintains positive, effective relationships with key internal contacts; UTILIZES SEVERAL DISPATCH SYSTEMS (TES, LME, FOUR KITES, OTR) AND EXTERNAL SCHEDULING SYSTEMS (RETAILIX, RETAIL LINK, UNFI, ONE NETWORK, etc) TO PROBLEM SOLVE FOR ALL BUSINESS UNITS; maintains knowledge of all internal Clients policies procedures and software applications; maintains knowledge of external customers organizational structure, procedures and all other pertinent information; utilizes available resources to identify the most cost effective solution to best service the needs of Clients and the customer; identifies and implements creative solutions to resolve issues which negatively impact any aspect of the delivery process, to positively represent Clients, their relationship with its customers and accurate delivery of products to external customers.

REQUIREMENTS: EDUCATION: Degree or equivalent work in customer service or transportation/logistics.

EXPERIENCE: Customer service beyond call center required and dispatch experience in transportation/logistics is a plus. COMPUTER SKILLS: Proficient with MS Office applications required; majority of business is conducted via email up to and possibly exceeding 300 per day. COMMUNICATION SKILLS: Strong written oral and interpersonal skills; Conflict Management skills; Ability to multi-task; Positive attitude; Problem Solving skills; Negotiation skills p to and possibly exceeding 300 per day. COMMUNICATION SKILLS: Strong written oral and interpersonal skills; Conflict Management skills; Ability to multi-task; Positive attitude; Problem Solving skills; Negotiation skills

SUPERVISORY: N A TRAVEL: NO TRAVEL

Job Type: Contract

Pay: $19.00 - $21.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Experience:

• Dispatching: 1 year (Required)

Work Location: In person

Salary : $19 - $21