Patient Account Representative (FT)

With a range of services - from emergency care to diagnostic imaging, rehabilitation and surgery - we serve people of all ages in Edgerton, Milton, Janesville and the surrounding communities. Edgerton Hospital has been the center of the community’s health care since 1920, and we continue to grow and evolve in response to changing medical needs.

Our Mission

Improving Health & Wellness for Longer, Healthier Lives

Our Vision

We will serve our communities with exceptional quality, innovative health services and wellness promotion.

Our Values

I CARE
Integrity. Compassion. Accountability. Respect. Excellence.

Join an organization that truly values your overall health and well-being & provides excellent work/life balance! If you are hardworking, dependable, & team-oriented - we'd love to hear from you!

Our Patient Account Representative reports to our Revenue Director and supports Edgerton Hospital - Fulton Corners location by performing the following duties:

• Self-Pay Billing & Payment Posting
  • Daily statement runs
  • EFT processing
  • Daily deposit batches and balancing
  • Posts collection agency payments and remits
  • Runs recurring credit card payments
  • Ensures accurate reimbursement on claims and updating fee schedules
• Payment Plans
  • Sets up payments plans
  • Manages payment plan follow-ups
• Incoming Emails & Communications
  • Responds to questions from vendors and coding team regarding patient billing
  • Communicates with Transworld and ACI for accounts and statements
• Workqueues (WQ) & Billing Activities
  • Prints and follows up on self-pay letters
  • Handles undistributed payments, denials, and follow-ups
  • Manages insurance and self-pay credits, including refunds
  • Deals with bad debt, pre-collections, and claim edits
• Incoming Mail & Calls
  • Handles patient payments and payment plan setups
  • Processes refund requests
  • Addresses incoming billing calls and voicemail inquiries
• Patient Interactions
  • Answers patient financial questions
  • Provides clarity on bills and offering good faith estimates for surgeries and treatments
• Payment Support
  • Assists with collecting deductibles and co-pays
  • Reaches out to patients about large payments before procedures
  • Helps patients set up payment plans
• Enrollment & Applications
  • Assists with Medicaid enrollment, ABN, and Community Care applications
• Collaboration
  • Works closely with registration and clinical teams for front-end collections and patient inquiries

• Graduate of high school.
• One to two years of customer service and/or collections experience preferred.
• Knowledge of reimbursement practices for commercial and government payers.
• Familiarity with medical terminology desired.

Let's talk Benefits -

• Starts Day 1 - no waiting period!! (Except 401(k)
• Health Insurance
  • Our health plan is unmatched by offering a $0 deductible & co-pay option.

• Dental
• Vision
• Employer paid Short-Term Disability
• Employee paid Long-Term Disability
• Employer paid Life Insurance & AD&D
• Voluntary Supplemental Life Insurance & AD&D
• Flex Spending
• 401(k) & Employer Match
• EAP - Employee Assistance Program
• Generous PTO offering