What are the responsibilities and job description for the Solutions Support Engineer position at Edmund Optics?
Overview
Solutions Support Engineers at Edmund Optics (EO) work within the Manufacturing Services Group (MSG) of the Sales team and are responsible for directly interfacing with customers who are interested in learning more about EO’s custom manufacturing capabilities. Solutions Support Engineers perform job functions such as reviewing incoming custom requests for quote (RFQs), determining initial technical and business feasibility of such requests, and working with Solutions Engineers to establish market-competitive pricing and closing the sale.
Responsibilities
Essential Functions:
- Answer customer technical questions toward development of custom sales opportunities via phone, chat, and email.
- Help facilitate the pre-sales process for custom opportunities from unmanaged accounts, including reviewing RFQs for completeness and technical feasibility and entering requests into EO’s internal tools.
- Recognize and communicate significant custom sales opportunities to Inside and Outside sales colleagues.
- Work closely with other Solutions Engineers to stay current with manufacturing and test capabilities.
- Assist in a variety of side tasks (e.g. technical content creation, data clean-up, etc.) to better support MSG customers and colleagues.
- Assist at industry tradeshows (up to 2-3 times per year).
- Comply with federal, state, and company policies, procedures, and regulations
Qualifications
To perform this position successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Skills & Abilities:
- Basic knowledge and technical aptitude in optics or a related field
- Basic customer service skills and phone etiquette
- Professional demeanor
- Proficient in active listening and effective communication
- Capable of critical thinking, deductive reasoning, and problem solving
- Ability to review, edit, and draft technical documents such as optical component drawings and spec sheets
- Ability to work independently and as part of a team
- Capable of multi-tasking and tolerating a high level of stress
- Capable of keeping track of numerous ongoing customer conversations
- Requires minimal supervision and direction
- Preferred: US citizenship or permanent residency (green card)
Education/Experience:
.Minimum: Associates degree or Bachelor’s degree in Engineering, Physics, or related field.
Physical Requirements:
Ability to operate office equipment; ability to sit at desk or PC for long periods of time; work in office setting
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Think you meet some of the requirements but not all? Studies have shown that women and people of color are less likely to apply to jobs for which they do not meet every qualification. If you see a role that interests you, we encourage you to apply, regardless of whether or not your experience is completely aligned with the job description. Edmund Optics is committed to becoming the most diverse, equitable, and inclusive workplace within the Optics and Photonics Industry and beyond. You may be a great candidate for this role or others within Edmund Optics.
