Asset Technician

Eagle Integrated Services is seeking an Asset Technician to add to our Information Technology Support Services team in support of the Federal Emergency Management Agency (FEMA) at the National Emergency Training Center (NETC) in Emmitsburg, Maryland.  Responsibilities Include: Maintain equipment hardware and software and assist the IT staff with inventory as needed Track warranty information for all new equipment purchased Prepare the needed paperwork to facilitate the move, transfer, issuance, or surplus of computer equipment at the NETC campus Maintain a warranty repair spreadsheet or folder with all warranty information on covered equipment to include printers, computers, and servers used in support of NETC. Keep the customer informed on all warranty repairs via the repair spreadsheet Send major warranties to the customer by email with a detail report Maintain a list of all computer equipment that is to be prepared and shipped for decommission. A separate list will be maintained of all surplus items that will be handled through a work order with the facilities contractor. Maintain an inventory of all surplus equipment to assist the NETC IT Custodial Officer for inventory purposes Capture and record customer’s processes, standard operating procedures (SOPs), and tactics, techniques, and procedures (TTP). Create and publish documentation in a variety of formats such as manuals, formal business process documentation and diagrams, checklists, quick reference guides, frequently asked questions (FAQs) and other job aids. Assist with collection of data and operational metrics to support customers reporting Monitor Service Tickets to ensure tickets are routed appropriately Assist in creating tickets for users   Knowledge and Skills Required: Skill in working independently, multitasking, prioritizing projects, and meeting deadlines. Skill in using analytical and research skills in performance of job duties. Demonstrate high-end customer service skills and excellent written and verbal communication skills. Skill in establishing and maintaining cooperative working relationships with others. Ability to present ideas in user-friendly language. Ability to effectively prioritize and execute tasks in a high-pressure environment. Self motivated to learn, troubleshoot, and complete projects. Preferred 5 years’ experience   Physical Requirements Predominantly indoors in normal office environment Must be able to sit, stand, walk, stoop, kneel and reach Must be able to speak, write, read, and understand English May require frequent computer use for several hours at a time Frequently work at fast pace with unscheduled interruptions Must have visual acuity Eagle Integrated Services, LLC (EIS) offers a competitive benefits package to include: paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement.  EIS is an Equal Opportunity Employer. Employment decisions are made without regard to any protected category. Hiring preference will be given to BBNC shareholders, their spouses and descendants and Alaska Natives in accordance with Public Law 93-638.

Salary : $70,000