What are the responsibilities and job description for the Service Supervisor position at Elevated?
Elevated Facility Services:
Elevated is the fastest growing independent elevator services provider in the nation. We bring together the industry’s finest technicians to serve our customers in 58 markets across 22 states.
Each office within Elevated has local operations and staff dedicated to providing a superior standard of service, and now benefits also from a world-class corporate infrastructure, state-of-the-art facilities, and superior training and support for our workforce.
What to Expect:
The Service Supervisor is responsible for the daily activities of maintenance and repair operations. The Service Supervisor will assist in allocating manpower and improving the profitability of maintenance and repair jobs.
Duties/Responsibilities:
- Supervise Route Technicians direction and training, and communicating company policies, procedures, and objectives.
- Tracking technician time and verification of hours daily.
- Administers company safety program. Includes performing safety audits when necessary and stressing the importance of safety to all employees.
- Visits job sites and performs quality audits to ensure that route work is being completed efficiently and in a cost-effective manner.
- Identify issues that could potentially affect the overall reliability of customer’s equipment.
- Uses Company reporting review route management and callbacks.
- Make necessary changes to improve profitability.
- Provide technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs.
- Enforce Cancellation Reduction Program.
- Work with branch manager to address customer’s needs.
- Maintains up-to-date knowledge of all federal, state, and local elevator industry code requirements.
- Maintains strong familiarity of industry products by reviewing equipment updates and supplier goods.
- Administer parts program for contract service and repair to meet budget expectations and customer satisfaction.
- Manages the elevator repair process and ensures repairs are completed in an efficient and cost-effective manner.
Attributes:
- Thorough knowledge of the elevator industry and general management methods within the elevator industry.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with abstract and concrete variables.
- Ability to collaborate with technicians with varying skill levels to help them grow.
- Must be available to travel and work on call on a rotational basis.
Requirements:
- Ability to troubleshoot and diagnose issues with elevator equipment of different manufacturers.
- Extensive industry and management experience
EFS is proud to be an Equal Opportunity Employer
