Description

THE MISSION YOU WOULD BE A PART OF:

Elica Health Centers is looking for dynamic individuals to join our growing Health Information Technology team!

WHAT YOU'LL DO:

Under general supervision the Dental Health Information Technology (HIT) Trainer primary function is to coordinate and lead ongoing HIT and related systems training for staff and providers that are effective and timely. They will be responsible for understanding clinical requirements in an operational healthcare setting and translating those requirements into formal specifications to assist in the development of training materials, training content, and topics for on-going HIT systems training based on chart review and input from strategic internal partners, management and users. They will provide on-boarding EPIC and HIT systems training and subsequent training on system enhancement/upgrades and related work flows. The HIT Trainer must have the ability to understand healthcare software, explain technical concepts to non-technical professionals, and to translate administrative and operating requirements into clear, specific, and actionable practices.

The successful candidate will be willing and able to:

• Provides classroom, one-on-one and roaming support for end users, including support staff and clinicians.
• Provides hands-on initial and on-going training on the EHR system (EPIC) and related applications to both licensed and non-licensed staff.
• Support any new or upgrade implementation module(s).
• Implementation tasks will include testing in support environments, redesigning clinical workflows, facilitating end-user application training, and supporting go-live activities.
• Provides input into curriculum design/scripts for HIT training, including input for the development of training manuals.
• Collaborate in the development of necessary policies and procedures and will bring forward related issues that require resolution.
• Document and monitor new and existing workflows and their associated procedures.
• Provides feedback on HIT users’ competencies.
• Assist with tracking of end user attendance, course completion and testing.
• Conducts HIT operational audit as determined by management.
• Triages customer issues providing business/clinical HIT/IT support in specific areas such as patient encounters, patient scheduling, clinical workflows and business operations of EPIC.
• Responsible for the maintaining and monitoring of assigned error pools/queues including but not limited to Rx Errors, Open Charts, Orders, etc.
• Manage multiple projects/tasks simultaneously

Compensation - Dependent Upon Experience

$27.00 - $35.00 an hour

BENEFITS:

At Elica, we know our employees work hard to meet the growing needs of the community around us. We are focused and dedicated to offer an exciting benefits package to qualifying full-time employees that supports your health, your family, and helps you plan for the future. Our benefits plan includes:

• 403B retirement savings account with up to 4% employer matching contribution and 100% immediate vesting.
• Healthcare: Medical (Kaiser or Western Health Advantage Options), Dental, Vision - Employer contribution of 80% towards premiums for both individual and family plans.
• Company funded Health Reimbursement Arrangement (HRA) to help pay for out-of-pocket costs related to medical coverage
• FSA Plans: 2 options for Flexible Spending Accounts - Health Care FSA and Dependent Care FSA
• Company paid basic Life and AD&D Insurance. (supplemental life and AD&D options available)
• Optional Critical Illness, Accident, ID Theft Protection and Pet insurance potions
• Accrued paid time off and paid holidays.
• Employee Assistance Plan with five (5) free counseling visits, financial services, legal services, and a plethora of online resources.
• Tuition Reimbursement program and CME/CEU programs.

Requirements

The successful candidate has:

• Minimum High School Diploma or equivalent required. A Bachelor's degree in business, healthcare or related fields are highly preferred.
• Two (2) years of experience working in healthcare preferably in training, informatics, or similar job function capacity in combination with (2) years of Clinical Setting experience.
• Equivalent combination of education and experience in adult education, guiding and training in a classroom setting, healthcare and/or EPIC HIT will be considered.
• Above average technical knowledge and experience with Microsoft Office Suite, Google Workspace and MS Windows.
• Proven knowledge of HIT systems, including previous experience with EPIC software required. Previous experience with training the EPIC suite of products is a plus.
• Knowledge of front and back-office utilization of health information technology systems required.
• Knowledge of curriculum development and workflow analysis.
• Basic knowledge of CPT, Healthcare Common Procedure Coding System (HCPCS), and ICD- 10-CM coding is preferred.

Physical Requirements and Work Environment

The work environment is characteristic of normal office conditions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to handle or lift. The employee is occasionally required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Requirements

• Must have a current and valid California driver’s license and the ability to provide proof of personal auto insurance on the vehicle driven during working hours.
• If selected for an employment opportunity with Elica Health Centers, external hires must provide proof of immunizations (Hepatitis B, MMR, Varicella & Tetanus), tuberculosis clearance, and proof of COVID-19 vaccination status* prior to their scheduled start date. Please be advised that this position is subject to criminal background investigation and drug screen.

*Elica Health Centers is a healthcare facility that adheres to the mandates issued by the California Department of Public Health including the recent orders regarding the COVID-19 vaccine. Medical and religious exemptions will be considered.