What are the responsibilities and job description for the Front Desk Hotel Clerk position at Embassy Suites?
Duties
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing excellent customer service and ensuring guest satisfaction. MUST BE ABLE TO WORK WEEKENDS. PREVIOUS HOTEL & HILTON EXPERIENCE PREFERRED.
Responsibilities:
- Greet guests and provide them with a warm welcome
- Check guests in and out of the hotel
- Answer phone calls and respond to guest inquiries
- Assist guests with reservations and provide information about hotel amenities
- Handle guest complaints or concerns in a timely and efficient manner
- Process payments and maintain accurate records
- Maintain a clean and organized front desk area
Skills:
- Excellent communication skills, both verbal and written
- Proficient in using hotel management software systems
- Knowledge of phone systems and ability to handle multiple phone lines
- Strong customer service skills with a friendly and professional demeanor
- Multilingual abilities are a plus, especially if you can speak languages commonly spoken by our guests
- Familiarity with front desk operations in the hospitality industry
- Ability to handle difficult situations with patience and professionalism
- Strong attention to detail and organizational skills
Requirements
To be successful in this role, you should have a passion for hospitality and a desire to provide exceptional service to our guests. Additionally, the following requirements are necessary:
- Friday, Saturday and Sunday availability is a must
- 18 - 24 hours a week with opportunity for more hours depending on business need.
- Hilton Experience preferred
If you are looking for an opportunity to be part of a dynamic team in the hospitality industry, we would love to hear from you. Apply today!
Job Type: Part-time
Pay: $14.00 - $16.00 per hour
Expected hours: 20 – 30 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Every weekend
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Olathe, KS 66061 (Required)
Ability to Relocate:
- Olathe, KS 66061: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $16
