Claims Support Associate I

At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together.

**This position is eligible to work from home anywhere in the United States**

Essential Functions

• Monitors, reviews and processes incoming claims faxes, mail and email
• Indexes documents, such as medical records, bills, and other correspondence into appropriate claim file per established standards
• Categorizes faxes, mail and emails within a timely manner
• Seeks guidance from supervisor regarding handling of unidentifiable correspondence.
• Separates documents following established procedures
• Sets up new losses according to EMC best practices
• Monitors, reviews and sets up new losses accurately and independently by following established protocols
• Uses guides and training to ensure claim is set up and/or verify claims are set up under appropriate policy and accounts
• Escalates subpoenas and lawsuits to people leaders as appropriate
• Assists claims adjusters and people leaders as appropriate
• Assist claims adjusters as needed, including document gathering, sending documents to state bureaus, requesting updated documents, and updating exposures
• Issues payments within authority per claims guidelines, typically up to $500
• Trains team members on jurisdictional documents
• Assists with special projects as assigned
  
  

Education & Experience

• High school diploma or equivalency
• Experience with mail and filing preferred
  
  

Knowledge, Skills & Abilities

• Knowledge of insurance and claims terminology preferred
• Good computer skills
• Accurate data entry skills
• Ability to file alpha and numeric information
• Excellent communication and human relations skills
• Strong organizational and excellent customer service skills
  
  

Per the Colorado Equal Pay for Equal Work Act, the hiring range for this position for Colorado-based team members is $18.00 - $22.20 per hour. The hiring range for other locations may vary.

Our employment practices are in accordance with the laws that prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws.

All of our locations are tobacco free including in company vehicles.