What are the responsibilities and job description for the Head of Service Provider Management position at EMD Serono?
Work Your Magic with us!
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.
Your Role:
The Head of Service Provider Management will join the Global Development Operations (GDO) executive leadership team and report directly to the Head GDO. S/he will be
- Defining the sourcing strategy for all clinical trial related activities for both drug development and lifecycle management clinical trial,
- driving at an enterprise level the strategic partnerships for all of our company’s global development and lifecycle management clinical trial work working directly with other organizational leaders to stay current on all initiatives for new developments, scope of work changes, or customer requirements that will affect the experience of the customer and profitability of the account relationship.
- leading the Alliance Management to improve gross margin by leveraging quality service providers across clients and employ methods to lower overall customer costs.
- maintaining and further optimizing strategic partnership models, driving partners’ overall performance as well as leading executive level governance meetings and participating in R&D level governance ensuring consistency in approach across programs with Strategic Partners
Who you are:
The ideal candidate must have
- At least fifteen (15) years of experience in drug development in pharmaceutical industry or CRO, thereof at least ten (10) years in Clinical Operations and five (5) years in Alliance Management
- Professional experience in CRO – Sponsor Relationship in a leading role in an international strategic partnership
- Demonstrated expertise in KPI management, contract negotiations, financial models
- Demonstrated experience in Alliance Management
- Excellent relationship building and influencing skills
- Superior oral and written communication skills, excellent conceptual and analytical skills and a high degree of self-motivation
- Ability to effectively establish priorities and develop objectives, goals and action plans to meet or exceed customer expectations within a fast-paced matrixed and global environment
- Strong customer focus (internal and external)
- Fluency in English (oral and written)
- Position requires both domestic and international travel up to 40% of time
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of our diverse team!
