Information Technology Intern

Summary of the role:

As an important member of Emerald Data Partners, the Technical Intern is on the front lines of our customer service.  This is a temporary entry-level computer technician designed for people looking to try out the IT field.  The Technical Intern's number one drive is to obtain results followed by an intense desire to learn new things.

Duration: Approximately three months

The work:

• Hours for this position are flexible but range from 20 to 40 hours per week, based on the successful applicant's needs, including schooling schedules.
• Assist the team with troubleshooting, maintenance, and support of computer systems, software applications, and network infrastructure.
  
• Work as a team in a fast-paced environment, remotely troubleshooting technical issues and processing user requests.
• Document and update technical procedures and knowledge base articles.
• Use remote support software and remote monitoring and management software.
• Conduct research into desktop issues, network issues and hardware and software products as required.
• Spend time training and remain up to date with technology trends.
• Work 85% of all hours at our offices with the other 15% spent onsite at clients or training.
  

  The person:

• Working towards Associate's degree or equivalent in an IT related field is a plus, but relevant experience is okay too.
• Comfortable working in a team environment, completing tasks, and sharing knowledge.
• Ideal candidate is working towards or has already obtained an A certification.
• Additional certifications and experience will be considered supportive for higher starting pay.
• Basic knowledge of computer hardware, software, and networks
• Experience with hands-on hardware and software troubleshooting.
• Must be able to help nontechnical people understand the use of equipment and software. Must have excellent interpersonal skills. No, you cannot lack interpersonal skills if you have stellar technical skills!
• Strong desire to learn new things, and write and follow documentation
• Excellent problem-solving and analytical skills.
• Strong phone, customer service skills, as well as follow-up skills
• Ability to pass a fingerprint based criminal background check and no arrests

  About Emerald Data Partners

Based in High Springs, Florida, Emerald Data Partners provides world-class information technology (IT) services to small and medium sized organizations.  We make technology work so organizations can thrive.  Founded in 2013 by Eric May, Emerald Data Partners has grown to provide a full suite of technology solutions and full-service consulting to businesses, governments, schools, and professional practices, who choose to receive better service at a lower cost than a traditional internal IT staff.

With a modern, calm office, sit-stand desks, all the espresso you can drink, amazing PTO incentives, collaborative work environment, and unlimited growth and training opportunities, Emerald Data Employees enjoy a low-stress, highly rewarding lifestyle career that is unlike most other places to work.  With quick access to Gainesville and Lake City, Emerald Data boasts a diverse team of colleagues and clients that produces a high level of job satisfaction every day.

Salary : $12 - $15