Financial Wellness Manager

JOB SUMMARY:

As part of the retail team, the Financial Wellness Manager helps Empeople Credit Union gain loyal memberships by creating financial empowerment experiences that are legendary. The Financial Wellness Manager is expected to delight members at every opportunity with low friction experiences that are fast, easy, fun, and exceed expectations. They solve member problems by taking ownership, being responsive, and finding solutions that work. They partner with internal teammates to elicit advice and make referrals that create financial stability. They empower members by delivering our financial empowerment support initiatives.

Financial Wellness Managers onboard new members and empower specific segments of membership by providing subject matter expertise relevant to their most common financial challenges.

Financial Wellness Managers can work in a variety of workplaces. When stationed in a particular facility, they are responsible for cultivating key contact relationships and growing key penetration metrics in their assigned area. When working in a flexible environment, Financial Wellness Managers may be called upon to cover in-facility locations as needed.

All Financial Wellness Managers are responsible for growing the share and loan balances and active ratio of their assigned member portfolio.

ESSENTIAL FUNCTIONS including, but not limited to, the following:

• Support Empeople’s Core Values:
• • Exemplify the Empeople Core Values - We Care, We Serve, We Teach, We Learn - and Service Commitment in everyday activities.
• Grow Empeople’s Business:
• • Develop and grow a portfolio of loyal, active, and engaged members by providing financial empowerment support and referring opportunities to internal business partners.
  • Utilize problem-centric discovery techniques to influence members to act in their own best interest.
  • Provide new member onboarding and existing member reboarding experiences that maximize member value.
  • Grow loan and deposit market share by running successful call campaigns and fulfilling inbound requests.
  • Achieve sales success targets including active checking, services per household, product penetration, and cross-sales.
  • Network effectively with internal and external business partners to enhance the knowledge and reputation of Empeople Credit Union.
  • Expand your sphere of influence by leveraging social media and developing a word-of-mouth referral network.
  • Conduct effective presentations to small and large groups of key contacts, members, and prospects both in person and virtually, as needed.
• Develop Empeople’s Members (Provide Ongoing Financial Guidance):
• • Study and understand the common financial problems, root causes, and solutions for a target segment of members.
  • Establish relationships with members and co-develop financial game plans to address problems and objectives.
  • Provide appropriate guidance, services, and products to keep members on track, serving as accountability partner, to meet their goals and objectives.
  • Use discretion to create tailor-made financial plans and meet members at times and locations that best fit their needs and schedules.
• Office Management (both onsite and virtual)
• • Create member experiences that are legendary with low effort resolutions, owning and solving problems, and providing financial empowerment support.
  • Develop and nurture key contact relationships, where applicable.
  • Fulfill the needs of Empeople branch and/or office environment full/part-time, as applicable, including asset management, record retention, cash management, inventory, daily reconciliations, and office security.
  • Coordinate and carry out deposit, lending, and member services functions in accordance with policies, principles, and procedures.
  • Maintain a professional workspace and appearance to be prepared for face-to-face encounters with members, co-workers, and key contacts during regular business hours.

SUPERVISORY RESPONSIBILITIES:

None.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge Of:

• Empeople products and services including remote banking tools.
• Consumer financial health needs.

Ability To:

• Manage a varying range of duties and responsibilities.
• Engage in roleplay scenarios and accept and implement coaching/feedback.
• Apply mathematical concepts such as logic, decimals, computation, logic, statistics, and analysis.
• Use reasoning ability to define problems, collect data, establish facts, and draw valid conclusions.
• Network and make presentations in and to both small and large groups.
• Explain the Empeople value proposition.
• Recognize and recommend to leadership opportunities to improve employee and member experiences.
• Operate software for sales and service delivery including CRM systems.

Competencies:

Applicants must possess a growth mindset and present themselves with a professional demeanor in appearance, speech, and writing. Qualified applicants will demonstrate the following qualities:

• Ethical: Adhere to ethical values.
• Selling: Selling products, services, or ideas to clients, customers, or stakeholders.
• Effective Communication: Communicating ideas and concepts to groups and individuals.
• Interpersonal Acumen: Understanding others’ motivations, emotions, and behaviors.
• Learning and Self-Development: Developing one’s knowledge, skills, and capabilities.
• Drive and Ambition: Proactively setting and striving for challenging work and career goals.
• Adapting: Adapting to changes and being flexible when changes occur.

EDUCATION, EXPERIENCE, & TRAINING GUIDELINES:

Any equivalent combination of education and experience that provides the applicant with the knowledge, skills, and abilities, required to perform the job is acceptable. A typical way to obtain the knowledge and abilities would be:

Education/Experience:

• Bachelor’s degree (B.A.) from four-year college or university preferred.
• Alternatively, three years of verifiable success in a sales, financial management, or relationship building role.
• Proficiency with Office 365 software
• Meet Safe Act Requirements for NMLS

License or Certification:

• Bondable
• Acceptable Credit History

LANGUAGE SKILLS:

Ability to read, analyze, and interpret common credit union industry events, financial trends, self-improvement resources, and consumer-oriented issues. Ability to respond to inquiries, complaints, and feedback from members and teammates.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk.

The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

• For In-Facility: This job operates primarily in a professional office environment with occasional, work-from-anywhere potential. Remote office spaces must be in a dedicated, professional setting, with access to quality internet and minimal non-business distractions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)