Territory Sales Representative - Bilingual

Job Summary:

Reporting to the General Manager, the Territory Sales Representative is a key link between the company and its customer base of collision repair shops in the region. The objective of our Representative is to drive profitable revenue growth in their assigned territory by ensuring Empire’s current customers receive the right products and service when they need them, and identifying and pitching prospective customers who can benefit from Empire’s unique value proposition.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Develop and execute a contact strategy for assigned customers and identified prospects, incorporating phone, email, and face to face visits.
• Actively monitor order activity from all assigned customers'.
• Contact assigned customers with declining volume to determine what is causing the drop. Take specific action to reverse such trends.
• Identify new sales opportunities, primarily via Internet research, customer referrals, and observation while making customer visits.
• Communicate competitive and other market information to relevant internal team members as it is learned.
• Fully document all contacts in Empire ERP system.
• Work directly with Empire customer care team to troubleshoot customer service issues as they arise.
• Continue to stay current on Empire corporate information (locations, products, delivery schedules, etc.) to provide the most value to Empire’s customers.
• Complete all assigned training modules in a timely manner.
• Support all Empire sales and marketing initiatives, as applicable.
• Meet or exceed all sales objectives within assigned region/customer list.
• Achieve an NPS of at least 60 for all assigned customers.
• Maintain a return rate across all assigned customers of less than 12%
• Work with A/R on any delinquencies within assigned customer base to ensure consistent messaging.
• Collaborate with sales representatives from different regions to share best practices and support a cohesive sale approach.
• Maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems.
• Provides periodic territory sales forecasts.
• Performs other duties as assigned.

Required Skills/Abilities:

• High school diploma or equivalent.
• Valid driver's license & clean driving record.
• Strong Work Ethic.
• Commitment.
• Proactive Mindset.
• Knowledge of and interest in automobiles, including parts and functionality, is desired.
• Sales Experience with smaller/ Startup companies preferred.
• Bilingual: English and Spanish

Personal/Professional Attributes:

• Excellent interpersonal and customer service skills.
• Excellent sales and negotiation skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced environment.
• Goal oriented
• Self-motivated
• Competitiveness
• Confidence
• Networking Ability

Physical Requirements:

• Physical Endurance: This role may involve extensive travel, sometimes covering large territories, visiting collision repair shops, auto body workshops, and other potential clients. Representatives may need to spend long hours on the road, driving between locations, which can require physical endurance.
• Handling and Moving Parts: Territory Sales Representatives in the aftermarket collision auto parts industry may need to handle and demonstrate various auto parts, such as bumpers, fenders, hoods, or other components. They may need to lift, carry, and maneuver these parts during presentations, trade shows, or when assisting clients with product inquiries.
• Work Environment: Representatives in this industry may encounter varying work environments, such as collision repair shops or workshops. These environments can be noisy, dusty, or involve exposure to chemicals, so individuals should be comfortable working in such conditions.
• Driving and Navigation: Navigating through different territories, finding addresses, and driving safely are critical aspects of the role. Good driving skills, a valid driver's license, and familiarity with navigation tools are essential.

Travel Requirements:
Up to 10%

Empire Auto Parts, LLC is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.

* Empire Auto Parts participates in E-verify. Link: https://mandatoryview.com/?LicenceId=aff05aa0-caa9-49f7-803f-6dc96b954dd3&ProductType=OnlineApplicant&SubType=PG