What are the responsibilities and job description for the CSR - Customer Service Representative position at Endeavor Global, Inc.?
Customer Service Representative
Duties:
- Provide exceptional customer service to clients via phone, email, and chat
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Assist customers with product information, order status, and issue resolution
- Process orders, returns, and exchanges accurately and efficiently
- Maintain customer records by updating account information
- Collaborate with other team members to ensure customer satisfaction
- Analyze customer feedback and provide suggestions for improvement
Requirements:
- Previous experience in a customer service role preferred
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritize tasks effectively
- Proficient in using computer systems and software applications
- Outbound calling experience is a plus
- High school diploma or equivalent
If you are a motivated individual with a passion for providing exceptional customer service, we want to hear from you! Apply now to join our dynamic team of Customer Service Representatives.
Job Types: Full-time, Part-time
Pay: $20.09 - $23.20 per hour
Benefits:
- 401(k)
- Health insurance
- On-the-job training
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $20 - $23