What are the responsibilities and job description for the Project Manager position at Englewood Lab?
Title: Project Manager
Reports to: Director of Project Management
Department: Business Development
Responsibility Summary
The Project Manager acts as a liaison between assigned brands and internal departments for new product launches. This role involves coordinating with Business Development, R&D, Quality Assurance, Regulatory, and Operations management to align priorities and commitments to both internal and external customers.
Key Responsibilities
Reports to: Director of Project Management
Department: Business Development
Responsibility Summary
The Project Manager acts as a liaison between assigned brands and internal departments for new product launches. This role involves coordinating with Business Development, R&D, Quality Assurance, Regulatory, and Operations management to align priorities and commitments to both internal and external customers.
Key Responsibilities
- Monitor project trackers for accuracy and ensure external customer commitments are on schedule, communicating any changes proactively
- Develop and maintain strong customer relationships to ensure timely product launches and customer satisfaction
- Manage assigned projects/accounts: Develop and execute project timelines
- Provide pricing to customers for ancillary services
- Issue Product Development Requests (PDRs) detailing COG targets, benchmarks, no-no lists, and other specifications
- Deliver on-time samples, supporting information, pricing, and lead times for all new projects
- Share final approved pricing with the BOM/PO Coordinator
- Initiate pricing requests, review quotes, and communicate pricing to customers
- Maintain project status updates in the project tracker file
- Schedule and co-lead Gate-Review meetings for all new products in collaboration with the Manager of Project Management
- Transfer all project details to the operations team for line trials and attend line trials when required, providing customer-related support
- Manage regulatory requests for assigned customer launches
- Send annual drug stability letters to assigned customers
- Oversee formula-related updates (e.g., reformulations, raw material discontinuations) and handle other duties assigned by the manager
- Schedule weekly/bi-weekly client calls, maintain calendars, and save meeting notes to the public drive
- Monitor monthly sales targets for accounts and report shortfalls if they occur
- Inform Business Development of presentation opportunities or new client opportunities
- Ensure a seamless project handoff to the Customer Services Department while maintaining support to ensure a successful launch
- Assist in resolving customer complaints by investigating issues, notifying management, and making recommendations for solutions
- Coordinate communications to align with the organization's goals and objectives
- Represent the company at meetings and trade shows as needed
- Bachelor's degree plus 2 years of experience in a fast-paced manufacturing environment preferred, or 3 years of experience as a Project Manager handling multiple customers/projects simultaneously
- Detail-oriented with superior organizational and communication skills
- Strong analytical and problem-solving abilities
- Proficient in MS Office (Excel, Word, Outlook, PowerPoint)
- Ability to manage multiple assignments and priorities effectively
- Strong interpersonal skills and a positive attitude
- Medical, Dental, and Vision Insurance
- Life Insurance
- 401k match
