Supervisor, Support Services

Overview

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career?  If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

Responsibilities

How will you make an impact?  

Responsibilities

• Coordinates the day-to-day station operations by leading and organizing the activities of a specific workgroup to ensure a safe working environment, on-time dependability, and customer service
• Supports the Manager in meeting operational performance targets and monitoring the station operation budget
• Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented
• Reviews and standardizes procedures to improve efficiency within the operation
• Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations
• Investigates and resolves customer service issues as well as operation issues
• Participates on operational conference calls, station audits and prepares various reports
• Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff
• Maintains records such as time and attendance, personnel files and performance
• By working as a leader in a team environment, the Supervisor will provide guidance to the team on performance issues as well as coach and counsel employees
• As necessary, the Supervisor will work in the operation during peak or irregular periods
• Perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, American Airlines or any other contracted airline service provided by Envoy
• Work with minimal supervision, report to work regularly and on-time, and be self-motivated
• Strong organizational, decision-making and interpersonal skills are necessaryAbility to adapt to the changing needs of the business is critical

Qualifications

Who are we looking for?

Requirements

• High school diploma, GED, or international equivalent
• Valid unexpired and unsuspended driver’s license may be required by local airport authority; some license restrictions may prohibit candidate from being considered for this position
• Previous work experience in an airline or airport capacity such as sales and operational phases of an airline, ground handling or airport management
• Demonstrated ability to communicate effectively both verbally and in writing
• Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs
• Possess the legal right to work in the United States
• Must be able to read, write, fluently speak and understand the English language
• Ability to read, write, fluently speak and understand the Spanish language preferred
• College coursework or college degree desirable preferred 
• Previous working experience in a team lead, supervisory or managerial role preferred
• Minimum one year customer service experience preferred
• Proven leadership and analytical skills preferred
• Ability to effectively and efficiently manage multiple and often competing priorities preferred

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.