What are the responsibilities and job description for the Customer Service Rep - Tampa FL Area - Bilingual preferred position at eQHealth Solutions?
- Provides courteous and prompt service to all internal and external customers.
- Research provider questions regarding status of reviews/authorizations
- Prioritizes and addresses requests in a professional manner to develop cooperative relationships and to ensure that customer confidentiality is assured.
- Understands when to escalate a call to a supervisor.
- Enters all call data for tracking.
- Initiates outbound calls as necessary to facilities and providers. In the rare instances, a callback will be made to member/beneficiaries.
- Provides customer service telephone line coverage within contract parameters of wait time and abandonment rates.
- Identifies opportunities and recommends methods to improve service and work processes.
- Performs other services as required.
