Unit Manager

Company Description

Supports the Regional Director in the operations and management of the program. Responsible for all the contract’s programmatic activities and operations. Participates in hiring and training of staff such as case managers, career specialists, administrative assistants, and customer service. Complete quality assurance audits of assigned service sites to ensure compliance with State, Federal and company requirements. Ensure quality services are provided to customers. Analyzes processes and procedures to optimize performance. Defines and sets operational goals. Prioritizes assignments and adjusts or adapts service delivery as needed.

Job Description

• Supervises TANF case managers and clerical staff.
• Oversees performance of the TANF case managers to ensure that participants receive quality and timely services and that program objectives are met.
• Resolve conflicts that arise with participants and failure to comply issues.
• Manages the successful implementation of TANF services and assures that all contractual commitments related to the program are met.
• Assures that all assigned staff are trained and meet performance targets.
• Minimal Travel
• Other duties as assigned
  
  

Qualifications

• Excellent communication and interpersonal skills; strong management and organizational skills’ ability to work across all levels of management and staff.
• Bachelor’s Degree or higher in business, social services or related field; 2 to 3 years’ experience in business or education and training; minimum of 3 years of supervisory experience or an equivalent combination of education and experience
• Must possess and maintain a good driving record
  
  

Additional Information

Work Environment and Physical Demands

• Work performed in a typical office environment, as required or needed. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions:
• The physical ability to stand and or walk continuously
• The physical ability to bend, stoop, crouch, squat, push, pull and reach above head frequently
• The physical ability to use both hands for continuous grasping and for occasional fine manipulation and fingering (for example: use of a computer and or imaging equipment.)
• The physical ability to frequently lift up to 25 pounds
  
  

All your information will be kept confidential according to EEO guidelines.

Annual Salary: $68,640

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.