What are the responsibilities and job description for the Visitor Services Associate position at Erie Canal Museum?
To apply for this position, please email an Erie Canal Museum employment application (available on our website at eriecanalmuseum.org/about/careers/), brief cover letter, and resume to Natalie Stetson, Executive Director, at employment(at)eriecanalmuseum.org. No phone calls, please. Applications sent only via Linkedin will not be considered.
Position Summary:
The Erie Canal Museum, located in downtown Syracuse, New York, engages the public in the story of the Erie Canal’s transformative impacts on peoples and places in the past, present, and future. We are stewards and interpreters of Erie Canal related materials and heritage. Established in 1962, the Erie Canal Museum shares 200 years of Erie Canal history through interactive displays, original artifacts, and public programs.
The Museum seeks an outgoing, reliable individual to join our team. The Visitor Services Associate is responsible for greeting visitors and orienting them to the Museum, selling merchandise in the Museum Shop, and providing general information about the Museum and Downtown Syracuse.
Responsibilities:
- Interacts with all visitors delivering exemplary customer service and accurate information about the Museum and downtown Syracuse.
- Manages the day-to-day activities of the Museum shop, including operating the cash register in accordance with proper cash handling procedures, completing till audit paperwork at closing, assisting in inventory control, and helping to maintain an orderly and attractive store and an organized stockroom.
- Maintains the Museum’s front desk, including keeping an orderly workstation and answering phone calls, directing them to the appropriate person when necessary.
- Participates in procedures to respond to emergencies.
- Performs other duties as assigned.
Knowledge, Skills, and Abilities:
- Customer service and cash handling experience preferred.
- Knowledge and understanding of general museum environment and Downtown Syracuse preferred.
- Comfortable with technology.
- Ability to work a flexible schedule that may include evening, weekend, and holiday assignments.
Qualifications:
- Experience with customer service, retail, and/or hospitality.