What are the responsibilities and job description for the Bicycle Retail Sales Associate position at Ernie's Bicycle Shop?
The Ernie’s Bike Shop business model hinges on exceptional customer service. Our sales associates are on the front lines of that model, working with customers to help connect them to the products and services they need to make the most of their cycling experience.
Qualifications
The ideal sales associate is motivated by helping others in a fast paced team environment. Are you a great party host? Do you love making a place welcoming and comfortable? Are you driven by facilitating other people’s successes (while celebrating your own)?
A customer-first attitude and excellent communication skills are the only non-negotiables of this position. Computer skills, cycling experience, and retail sales experience are a bonus but not required.
Core activities
-Provide exceptional hospitality and advice to every customer who enters our door
-Grow relationships within the Ernie’s community
-Bring the same service-forward approach to other communication lines including phone, text, and email
-Knowledge and extensive use of Ernie’s point-of-sale system, payment systems, and vendor websites as tools for great customer service
-Maintain showroom tidiness and presentation, including periodic reorganization as product mix and freshness dictates
-Register and instruct bicycle and canoe customers, using those experiences as a tool for growing the Ernie’s customer base
Additional responsibilities
-Perform ongoing inventory maintenance spot-checks
-Assist with order check-in as well as inter-store transfers
-Occasional attendance/participation in Ernie’s events, both in and out of the store
-Assist service staff with simpler accessory installation and new bike assembly
Ongoing training
-Participate in daily huddles and sales debriefs to continually improve selling processes and product knowledge
-Work with Store Manager to use Ernie’s Bike Shop training program for initial onboarding training as well as ongoing procedure training-Use vendor training platforms to stay up-to-date on Ernie’s Bike Shop product mix
Job Types: Full-time, Part-time, Seasonal
Pay: $12.00 - $15.00 per hour
Benefits:
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
Shift:
- Day shift
- Morning shift
Application Question(s):
- Have you submitted an application at www.erniesbikeshop.com/joinourteam ?
Work Location: In person
Salary : $12 - $15