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Intake Coordinator, SUD Center

Ethan Crossing of Indianapolis
Indianapolis, IN Full Time
POSTED ON 1/27/2025
AVAILABLE BEFORE 4/25/2025

Intake Coordinator (SUD)

Who we are

The NewVista mission is to inspire hope and deliver holistic care to those in need of behavioral health services or addiction therapy in a contemporary and healing environment – one that is conducive to providing the life skills needed to regain stability and independence, utilizing a passionate and highly trained team of professionals. With a blend of group therapy, clinical treatment and unique surroundings, our beautiful healthcare centers provide a safe, healing environment for adults and seniors with a variety of complex needs. We provide a serene environment that promotes medical, rehabilitative and emotional health, and are devoted to promoting greater peace of mind on the journey of hope and healing.

Our team at Ethan Crossing - Indianapolis, provides professional, compassionate care for adults and seniors in need of behavioral health services in a contemporary and healing environment. Located west of Cleveland, our behavioral health hospital specializes in treating alcohol and substance abuse related rehabilitation and detox. Utilizing a blend of group therapy and clinical treatment, our center provides a safe, therapeutic space. Our team our highly trained doctors and clinicians work closely to develop and oversee individualized care plans, with the goal of build the self-reliance and confidence needed for individuals to integrate safely back into the community.

Our compassionate team members work in a challenging yet rewarding environment where each person is a part of making direct impact to our clients' lives. Our team members work with our clients to help in the recovery and treatment process to restore to a better quality life through their individual plans, group therapy and overall stay at our facility.

Perks at Work

Team Members enjoy a variety of perks in working with the NewVista brand company. We offer competitive market wages along with a full robust package around Healthcare, Life Balance, Education, Leadership Development and Recognition.

Healthcare Life Balance :

  • Medical Packages with Rx – 3 Choices
  • Flexible Spending Accounts (FSA)
  • Dependent Day Care Spending Accounts
  • Health Spending Accounts (HSA) with a company match
  • Dental Care Program – 2 choices
  • Vision Plan
  • Life Insurance Options
  • Accidental Insurances
  • Paid Time Off Paid Holidays
  • Employee Assistance Programs
  • 401k with a Company Match

Education Leadership Development

  • Up to $15,000 in Tuition Reimbursements OR Student Loan forgiveness
  • Mentoring Trainer Opportunities through our Horizon Mentorship Program
  • Growth in Director and CEO positions through our Horizon Leadership Program
  • Handle with Care Trainer – Certifications
  • Recognition Rewards

  • On the spot recognition Prizes
  • Team Member of the Quarter
  • Team Member of the Year
  • Monthly Celebrations
  • Team Member Recognition Cards
  • The Role Itself

    Ethan Crossing Indianapolis is currently seeking experienced intake coordinators to work in a residential treatment center for Substance Use Disorders (SUD), providing care and treatment to clients. Previous experience working with SUD patients is strongly preferred.

    Duties may include :

  • Coordinating high volume of inquiries, scheduling, follow-up, tracking, assessment, and admissions.
  • Conducting interviews and assess for appropriate levels of care.
  • Updating bed boards, assessment boards, and other information stations.
  • Verifying insurance.
  • Prerequisites for this position :

  • Positive Attitude!
  • Critical thinking skills, decisive judgment and the ability to work with minimal supervision.
  • Must be able to work in a stressful environment and take appropriate action.
  • Teamwork, flexibility needed to fulfill job responsibilities, adapting to changes in work environment and accepting supervisory feedback.
  • Professional, courteous, and respectful interpersonal communication skills with patients, families, and other staff.
  • Self-directed and highly motivated.
  • Customer Service Attitude and ability to communicate effectively.
  • BS / BA in a Behavioral Health field
  • Basic computer literacy, including, but not limited to Microsoft Office Suite.
  • Preferred experience or credentials :

  • Experience with use of a multi-line phone system.
  • Experience in SUD assessment and / or treatment.
  • At least one (1) year of previous experience in a residential treatment center for substance use disorders.
  • Qualified candidates, please apply now for a chance to join an outstanding team. Our overall mission is to Inspire Hope, Restore Peace of Mind and Heal Lives.

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