What are the responsibilities and job description for the Field Service Technician position at eXcell?
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Our client has a brand new opportunity for a Field Service Technician to join their team onsite in Canton, MI and provide unparalleled technical support to multiple stores on a weekly basis. This Technician will travel within a radius of 50 to 125 miles daily, depending on the area and specific route, and is required to have a valid driver’s license.
Duties and Responsibilities:
Our client has a brand new opportunity for a Field Service Technician to join their team onsite in Canton, MI and provide unparalleled technical support to multiple stores on a weekly basis. This Technician will travel within a radius of 50 to 125 miles daily, depending on the area and specific route, and is required to have a valid driver’s license.
Duties and Responsibilities:
- Provide support on IT / Data problems
- Track and monitor issues, provide notes and feedback and be consistent with documentation
- Understand AC / DC and backup power concepts
- Manage triage, troubleshooting, and resolution to client scope on IT equipment
- Document efforts, issues and resolutions, close cases / tickets daily
Skills and Qualifications:
- Minimum 1 years of technical support experience
- Familiar with various operating systems (e.g., Windows OS, OSX, Linux / Unix)
- Insight to POS, PC, Printers, Thin Clients, AP's, Servers, Network switch equipment
- Experience desired in copper and fiber cabling and various terminating connectors
- Exceptional customer service skills
- Must be self-motivated and have the capability to complete projects ahead of schedule
- Excellent time management and reporting skills
- Will occasionally work at heights of 20' to 25', lift equipment training provided
- Must be able to lift 25 lbs.
Full COVID-19 vaccination may be required.
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.
