UX Researcher

Overview

We are seeking a highly organized UX Researcher to join our growing team. In this role, you will play a crucial part in uncovering user needs, behaviors, and motivations to inform our design and product development processes.

Responsibilities

• Plan and conduct user research studies using various methods (e.g., interviews, surveys, usability testing, card sorting, secondary research)
• Recruit participants, design and maintain screening criteria per project
• Analyze qualitative and quantitative data to derive actionable insights
• Create and maintain research artifacts such as personas, journey maps, and empathy maps
• Collaborate closely with designers, product managers, business analysts and developers to integrate research findings into product development
• Present prioritized findings and recommendations in a succinct and compelling way to a mixed audience of stakeholders
• Champion the value of user research by contributing to the organization’s culture of evidence-driven development through research and continuous improvement
• Provide guidance to team members on research and analysis techniques
• Advise product and development teams on user behavior metrics to track and measure organizational goals

Qualifications

• Proficiency with mixed-method research, utilizing a wide range of generative and evaluative methods
• Strong understanding of user-centered design principles
• Excellent organizational skills with the ability to manage multiple projects simultaneously
• Experience conducting both in-person research and remote research (moderated and unmoderated)
• Outstanding written, verbal and visual communication skills
• Ability to work effectively on cross-functional teams
• Experience using presentation tools with an ability to create and present meaningful data visualization to a diverse audience

Nice to have:

• Bachelor's degree in Human-Computer Interaction, Psychology, or Anthropology
• Experience managing research operations, which includes participant recruiting, maintaining a research repository, curating tools used for research and creating and implementing quality standards and practices for the entire organization.
• Ability to create lo-fidelity wireframes for testing
• Experience with Federal Agencies