About Us

At Excelsia Injury Care we provide management services unto a host of healthcare companies throughout Maryland, Delaware, Virginia, Pennsylvania and Missouri who furnish high-quality integrated healthcare to people suffering from neuro-musculoskeletal injuries.  The healthcare companies we counsel and service offer an extensive slate of office-based diagnostic, surgical and rehabilitation services, provided by compassionate and skilled professionals who medically manage each patient from evaluation through treatment to ensure patients have the best achievable outcomes. Our healthcare companies are leaders in care delivery for personal injury and worker’s compensation cases and have a proven track record of returning patients to their pre-injury level of activity as quickly as possible. We are devoted to furnishing highly competent and timely services in compliance with all applicable legal, regulatory and ethical standards; a commitment to doing things right. We strive to be a good corporate citizen and integrate ESG (environmental, social and governance) considerations within our Enterprise business practices. Our mission is to benefit the healthcare companies we serve, as well as all our collective employees, and communities. 

Job Duties

• Oversee daily operations of medical office
• Maintain on-site presence during business hours
• Hire, train and supervise all location support staff (excluding doctors)
• Post patient charges and payments
• Verify patient information including insurance status
• Maintain schedules for doctors, patients, and staff
• Inventory and order medical and office supplies
• Tabulate payroll and track PTO time

• Review all daily/weekly/monthly paperwork including day sheets, patient information (charts and accounts), billing, fee slips, mail, correspondence, etc.

• Maintain appropriate office records including OSHA, employee files, maintenance, etc.
• Ensure proper staffing of office, performing any and all duties as needed
• Interface with other departments including billing, MIS, marketing, human resources, and offices
• Perform other duties and assignments as directed and/or as necessary
• Maintain office in neat, clean orderly fashion
• Dispense medications and maintain proper documentation
• Maintain monthly goals
• Hold weekly staff meetings and maintain proper documentation
• Complete weekly stats on prepared spreadsheets

• Uphold the company’s mission to provide exceptional patient care, and leads in a way that aligns with the company’s ESG goals
• If considered a coverage/floating Office Manager, travels to any office within one’s region (example – Pennsylvania market or Greater Baltimore market)
• Other duties as assigned

Minimum Requirements

• High school diploma or GED equivalent
• 2 years medical office experience preferred
• Knowledge of computers and medical office procedures

Additional Skills/Competencies

• Excellent verbal and written communication skills
• 1-2 years supervisory experience
• Problem solving and organizational skills
• Types 40 WPM
• Knowledge of insurance, workers’ compensation, and personal injury
• Certification such as Chiropractic Assistant, Medical Assistant or Radiological Technologist
• Ability to effectively interact with doctors, attorneys, patients, and co-workers
• Willing to travel to another office for coverage as needed

Physical/Mental Requirements

Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.

Diversity Statement

Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.