Field Services Manager

Pay Rate: $80k - $90k plus Bonus

Job Description: As a Field Services Manager, you will be responsible for leading and managing our field service team, which includes field technicians, project managers, and service personnel. Your primary goal will be to ensure the efficient and effective delivery of field services, meeting client expectations, and optimizing operational processes.

Key Responsibilities:

• Lead and supervise field service personnel, providing guidance, training, and support to ensure exceptional performance.
• Manage field service scheduling, dispatching, and work order management to maximize efficiency.
• Provide training to field service technicians, engineers and sales staff
• Create a tailored training program that addresses specific technical skills, aligning with team goals and organizational culture
• Oversee the maintenance and servicing of equipment, ensuring proper maintenance schedules and compliance with safety standards.
• Collaborate with other departments to ensure smooth communication and coordination between field service, customer service, and sales.
• Implement and monitor key performance indicators (KPIs) to track and improve service quality and productivity.
• Analyze and report on field service metrics to identify areas for improvement and develop strategies for enhancement.
• Manage budgets and resources for field service operations.
• Resolve customer complaints and issues, ensuring high levels of customer satisfaction.
• Stay up to date with industry trends, technologies, and regulations to ensure the team's knowledge and skills are current.

Qualifications:

• Bachelor's degree in a related field (or equivalent work experience).
• Proven experience in field service management. 5 years ( ) experience is required in the Industrial Water Industry
• Strong leadership and people management skills.
• Excellent problem-solving and decision-making abilities.
• Outstanding communication and interpersonal skills.
• Knowledge of field service software and tools (e.g., scheduling software, CRM systems).
• Strong organizational and time management skills.
• Compliance with company Safety Requirements.
• Willingness to travel as needed.

What We Offer:

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package including Medical, Dental and Vision insurance; 401k with company match; Paid Holidays, STD/LTD, Life Insurance.
• Generous Paid Time Off Package.
• Professional development opportunities and ongoing training.
• Company vehicle.
• Supportive and collaborative work environment.

If you are a results-driven and experienced professional with a passion for leading field service teams and ensuring exceptional service delivery, we invite you to apply for the Field Services Manager position.

About Us

EXPANSA is a premium provider of turnkey water treatment solutions for heavy industrial clients and municipal activities with corporate offices in Houston, TX.

Founded in 2015, we build on a rich tradition of commitment to providing premium services at a great value to our customers.

Company Anthem:

We’re only given so many minutes this lifetime. Most of us spend a lot of those minutes deciding which competing priority we tackle first. With such limitations as we have, people don’t want to be working in situations that suck up their precious time or misuse their energy. Unfortunately, plenty of people have to deal with these inconveniences daily. They deal with people who don’t show up, don’t think things through, and don’t make things easy. They slog through poor processes and make do with machinery that’s so-so. Work, in these cases, can become a drag on life — something that holds us back and keeps us down, rather than lifts us up and forward.

That’s why EXPANSA exists — to reduce the drag that we experience in our working lives. Because minutes matter, we must create a world where people are free and clear to move forward, get things done and remain productive. We want to be a champion of time well spent, not just at work, but also out in the world. We want each person and business we encounter to feel like their efforts matter and that they’re moving towards something greater daily. We want to be part of helping these businesses and people operate at full capacity — feeling the joy and sense of satisfaction that comes with an unimpeded and effective work life.

Purpose:

We exist to reduce drag.

Mission:

By Showing up, we reduce drag.

Vision:

We see a world in which businesses and the people within them are operating at full capacity.

Values:

• To show up as a “Go-Getter” means we are hungry, passionate, determined, driven, motivated, confident, committed, loyal, bold, daring and gutsy.
• Showing up as “Go-Getters” results in our ability to persevere and win.
• To show up as a “Giver” means we are humble, truthful, transparent, straightforward, honest, compassionate, optimistic, friendly, light-hearted and present.
• Showing up as “Givers” results in our ability to develop loyal and trusting long-term relationships and to lighten up the working world.
• To show up as a “Co-Creator” means we are flexible, open, patient, prepared, reliable and respectful.
• Showing up as “Co-Creators” results in our ability to innovate and create solutions that benefit all stakeholders.
• To show up as a “Connector” means we are resourceful, observant, curious, thorough, detail-oriented, meticulous and logical.
• Showing up as “Connectors” results in our ability to solve problems efficiently, to continuously improve and to see around corners.Learn more at www.expansa-inc.com

EXPANSA prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation or any other category protected by applicable federal, state or local law. EXPANSA takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity

Please note that we do not accept unsolicited resumes from recruiters and/or employment agencies.

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Experience:

• Industrial Water Industry: 3 years (Required)

Ability to Commute:

• Houston, TX 77032 (Required)

Ability to Relocate:

• Houston, TX 77032: Relocate before starting work (Required)

Work Location: Hybrid remote in Houston, TX 77032

Salary : $80,000 - $90,000