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1 Operations Leader (Full-Time) Job in Peabody, MA

Peabody, MA | Full Time
1 Month Ago
Operations Leader (Full-Time)
Express Peabody, MA
Full Time | Consumer Services 1 Month Ago

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Express is Hiring an Operations Leader (Full-Time) Near Peabody, MA


This is a unique and exciting time to join Express. Since launching our EXPRESSway Forward strategy in 2020, we have been steadily advancing a transformation from being known as a store in the mall to a brand with a purpose, powered by a styling community. We believe that clothes can serve a higher purpose to make people look the way they want to look and feel the way they want to feel, and our Express brand purpose – We Create Confidence. We Inspire Self-Expression. – speaks to the role our brand can play in our customers' lives.

Today, we are reimagining our store experience, bringing forward a spirit of hospitality so everyone who walks through our doors feels welcome and leaves wanting to be a part of our styling community. Our store experience and the teams that bring it to life are vitally important to our transformation. Our culture is defined by three values – Express Yourself, Express Together, Express Success – and we invite you to join us and help build, activate and amplify the Express styling community.

For more information about Express, Inc. please visit


Location: Northshore Mall

The Operations Leader creates memorable experiences for customers by embodying a hospitality mindset and driving the consistent delivery of customer experiences through the precise execution of the merchandise flow process. The Operations Leader ensures product is available, sized and properly displayed so that style squad members can deliver a personalized approach to styling that helps to fulfill the Express brand purpose: We Create Confidence. We Inspire Self-Expression. The Operations Leader demonstrates hospitality when engaging with customers and promotes squad interconnectivity by responding to front of house support needs.

Key Responsibilities

  • Exemplify a hospitality mindset and deliver on all aspects of the Express Customer Experience Philosophy to create outstanding experiences for customers/clients
  • Support Style Squad interconnectedness and approach customer engagement with the thought that it is a ‘team sport’ by actively engaging with colleagues to deliver the very best customer experience
  • Create an environment built on teamwork and inspiring a Squad mentality
  • Teach support associates to use tools to maximize productivity and achieve brand benchmarks
  • Set the example and coach support associates on engaging with a hospitality mindset
  • Model transformative customer experiences leveraging the Customer Experience Philosophy
  • Drive for results by leading the customer experience as Customer Engagement Leader (CEL)
  • Assist with product launch changes according to company SOP
  • Assist customers as needed on the sales floor with locating product and/or online orders
  • Process shipping and receiving orders according to Express time and efficiency standards
  • Plan and process freight and sensors product

Essential Qualifications

  • High school or equivalent education
  • One to three years’ experience, preferably in retail or hospitality
  • Willing and able to meet defined availability criteria including nights, weekends and non-business hours
  • Proficient in use of retail technology such as iPads and registers

Preferred Qualifications (skills and abilities)

  • Hospitality mindset with a genuine desire to create positive and memorable customer experiences
  • Customer service skills and ability to interact with customers
  • Strong verbal and written communication skills specifically with customers, sales leadership team and associates
  • Demonstrated collaborative skills and ability to work well within a team
  • Brand ambassador mentality


As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class. Express only hires individuals authorized for employment in the United States.Notification to Agencies: Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies.In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition,Express will not consider or approve payment to any third-parties for hires made.

Job Summary


Full Time


Consumer Services









50 - 100








$10M - $50M


Business Services

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About Express

Express Income Tax is a provider of internal revenue service electronic filing services.

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The following is the career advancement route for Operations Leader (Full-Time) positions, which can be used as a reference in future career path planning. As an Operations Leader (Full-Time), it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Leader (Full-Time). You can explore the career advancement for an Operations Leader (Full-Time) below and select your interested title to get hiring information.

If you are interested in becoming an Operations Leader, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Operations Leader for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Operations Leader job description and responsibilities

An operations Leaeder needs to make sure focus remains on the organizational objective, rather than the narrow focus of different department and division goals.

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A business Operations Leader plans and organizes the activities of a business, government agency, and non-profit organization.

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Operations Leader oversee the organizational activities of businesses, government agencies, non-profit groups, and other organizations.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Operations Leader jobs

To be as effective as possible, operations managers will need to have a combination of soft skills and technical skills.

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Operations Leader need to be adaptable to any scenario, and need the skills to support them throughout.

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Operations Leaders need to be strong communicators as their jobs entail communicating with people at different levels.

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Undestands customers needs successful Operations Leader needs to have a deep acknowledgment of customer needs.

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Creates a posstive environment Successful Operations Leaders understand the need to surround themselves with highly skilled and capable employees.

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Step 3: View the best colleges and universities for Operations Leader.

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