What are the responsibilities and job description for the Call Center Representative position at Eyesthetica?
Eyesthetica is the largest Oculofacial Plastic and Cosmetic Surgery practice in California with offices in Encino, Irvine, Los Angeles, Pasadena, Santa Monica, Torrance, and Valencia. Eyesthetica Is looking for a Call Center Representative interested in working in a fast-paced environment. The ideal candidate will have a friendly and easy-going personality while being very perceptive and detail oriented. Responsible for administrative duties, including greeting and welcoming patients, answering phones and handling phone inquiries.
TITLE: Call Center Representative
REQUIRED QUALIFICATIONS:
- Ability to deliver outstanding patient service
- Ability to operate multiline telephone system
- Ability to manage multiple tasks simultaneously
- Excellent communication skills
- Well-organized with attention to detail and problem-solving skills
- Computer typing and data entry skills
- Knowledge of medical terminology and medical billing. ICD-10 and CPT coding preferred
- Some knowledge of the pre-certification, pre-authorization and referral processes with insurance companies preferred
- Familiarity with Electronic Medical Records
- Reliable transportation; travel is required
DESIRED QUALIFICATIONS:
- Ability to speak a second language is a plus
- Experience using Nextgen Practice Management Software is a plus
DESIRED DUTIES:
- Answers all incoming telephone calls based on specific quotas set forth by leadership
- Contacting patients to arrange consultations and appointments.
- Collaborating with other departments to ensure sales, marketing, queries, and deliverables are handled efficiently.
- Maintaining filing systems so as to maintain sales records, prepare reports, and provide financial information as required.
- Generating leads.
- Meeting or exceeding sales goals.
- Discussing patient financial obligations, payment programs and collecting deposits and balance of payment with patients.
- Nurturing referral sources and evaluate their needs for promoting our products and services.
- Contribute to the achievement of sales targets
- Helping facilitate programs and literature for quotes, promotions, and packages.
- Provide administrative, organizational, and problem-solving support.
Education and Experience:
- High School graduate, some college preferred, Certificate or degree
Location: Remote; may be required to travel to Los Angeles, CA a few times a year for training and meetings.
For more information about Eyesthetica, please visit our website at www.eyesthetica.com
Job Type: Full-time
Pay: $37,440.00 - $54,080.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Work Location: Remote
Salary : $37,440 - $54,080