What are the responsibilities and job description for the Guest Service Representative ( Front Desk) position at Fairfield Inn & Suites Jeffersonville Oh?
We are looking for a Guest Service Representative to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. What is the role of a Guest Service Representative? Guest Service Representative Responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms, and informing them about the hotel’s facilities. You will offer stellar customer service and provide memorable hospitality experiences for our guests. If you have previous hospitality experience and are familiar with hotel procedures, like bookings, check-in/check-out processes, we’d like to meet you. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner.
Responsibilities
- Provide upscale guest service experiences for guests throughout their stay
- Ensure guests are properly greeted upon their arrival
- Monitor daily bookings and ensure assigned rooms are prepared before check-in
- Oversee check-in and check-out procedures, including reservations and financial transactions
- Promptly address guests’ requests.
- Actively listen to and resolve complaints.
- Ensure special guests, like disabled people, the elderly, children, and VIPs, receive personalized services
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
- Inform clients of our hotel services
- Promote all hotel amenities, conveniences and programs offered.
- Liaise with Housekeepers to provide an overall comfortable guest experience
- Proform daily duties and assigned tasks
- Analyze customer feedback from online reviews and improve the guest's ratings
- Recommend local tourist spots, including places to dine, shop and sight-see
- Establish friendly relationships with regular hotel clients
Skills
- Holiday Inn experience preferred
- Understanding of all hotel management best practices and relevant laws
- Hands-on experience with Hotel Management software (PMS)
- Proficiency in English; knowledge of other languages is a plus
- Customer service drive with outstanding communication and active listening skills
- Excellent problem-solving and multitasking skills
- Ability to work flexible hours
- Strong sense of responsibility and a professional presentation
Job Type: Full-time
Pay: From $13.00 per hour
Expected hours: No less than 32 per week
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Ability to Relocate:
- Jeffersonville, OH 43128: Relocate before starting work (Required)
Work Location: In person
Salary : $13