Demo

Front Desk Agent

Fairfield by Marriott
Detroit, MN Full Time
POSTED ON 12/10/2024
AVAILABLE BEFORE 2/5/2025

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Skills

  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus

Communication method(s) used:

  • Phone
  • In person

Typical end time:

  • 10:30PM

Typical start time:

  • 2:30PM

This Job Is:

  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma

Work Remotely

  • No

Job Type: Part-time

Pay: $15.00 - $15.50 per hour

Benefits:

  • Employee discount
  • Flexible schedule
  • Paid time off
  • Referral program

Schedule:

  • 8 hour shift
  • Holidays
  • On call
  • Weekends as needed

Education:

  • High school or equivalent (Preferred)

Work Location: In person

Salary : $15 - $16

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