Service Line Manager - Primary Care - Oakdale Clinic

M Health Fairview has an immediate opening for a Primary Care Service Line Manager to support the Oakdale Primary Care Clinic, located in Oakdale, MN. 

This is a full time, salaried, benefits-eligible position.

M Health Fairview offers a competitive benefits package including medical/dental, 401k/403b with employer match, tuition reimbursement, and PTO! For details, please visit our benefits page by clicking here.

This role is eligible for the Management Incentive Program.

The Primary Care Manager plans, manages, coordinates and evaluates activities of assigned area including resource management, quality, regulatory compliance, educational opportunities, and financial management. This role works in partnership with Directors to implement and sustain strategic priorities of the service line.

Leads the day-to-day operations and supports of the mission, goals, and objectives of the clinic and MHealth Fairview Health Services. Serves as a role model to staff while using critical thinking to make decisions and delegates task as appropriate.

• Handles change using a planned, orderly approach.
• Demonstrates ability to implement problem-solving mechanisms in both routine and emergency situations.
• Incorporates research findings in planning activities for clinical areas

Responsible for human resources management to achieve quality service and positive employee relations. Implements and communicates Human Resources policies and procedures in a fair and consistent manner.

• Selects top talent, matching organizational needs with appropriate skills
• Conducts timely employee performance appraisals.
• Selects qualified employees for employment according to Human Resources policy
• Ensures completion of training for employees, including orientation, in-services and proficiency validation as the need arises by regulatory agencies, department and service line standards for employees
• Plans and approves unit staff hour schedules according to pre-established parameters.

Responsible for effective fiscal management of clinic to ensure accurate utilization of financial resources.

• Develops and/or provides input into budget according to established procedures.
• Maintains appropriate staffing levels as evidenced by budgetary analysis and/or unit indicators.
• Investigates and suggests alternatives to the established budget based on efficient use of resources.
• Pursues cost savings and method for revenue generation within area and responsibility and/or recommends savings for other areas.
• Maintains an appropriate inventory of budgeted supplies and equipment that meets clinic demands
• Educates patient care team members on financial implications of patient care decisions.

Implement, instruct, and strive for continuous improvement within service line.

• Establish a site based approach to continuous improvement that links with service line strategy.
• Ensures that a process for collecting, supervising quality/continuous improvement exists for assigned area. Guide and mentor using any tools cascaded by the system, such as the Daily Engagement System to achieve this.
• Help build a culture of quality and continuous improvement through mentoring supervisors and front line staff

Develops and maintains a balanced, supportive work environment, demonstrating behaviors consistent with MHealth Fairview commitments

• Exemplifies excellent customer relations in interactions with patients, visitors, physicians, and employees.
• Continuously builds customer understanding by listening to customers.
• Takes action to meet and exceed the needs of all customer groups.
• Continuously implements strategies to improve customer satisfaction.
• Continuously takes steps to enhance employee engagement.
• Build credibility with medical staff as a champion for patient care and quality

Required Qualifications:

• Bachelor’s Degree in health care or related field.
• 3 or more years of leadership experience

Preferred Qualifications:

• Advanced Degree in healthcare/related field
• Supervisory/Management experience

Other Skills We Desire:

• Excellent customer service, public relations and communication skills
• Ability to prioritize and work with a fluctuation in workload while working independently
• Ability to adapt to change and engage in ongoing process improvement
• Flexibility to work at other sites is encouraged

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

The posted pay range is for a 40-hour workweek (1.0 FTE). The actual rate of pay offered within this range may depend on several factors, such as FTE, skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization values pay equity and considers the internal equity of our team when making any offer. Hiring at the maximum of the range is not typical.