What are the responsibilities and job description for the Associate Risk Coordinator position at Family Express?
Job Title : Associate Risk Coordinator
FLSA status : Non-Exempt
Department : Operations / HR
Position summary : The Associate Risk Coordinator actively seeks to reward those in the act of doing the right thing. The central objective of the Associate Risk Coordinator is to investigate all customer concerns, internally and externally, thoroughly, and expeditiously in a fair, unbiased, and consistent manner.
General Purpose : Responsible for assisting Operations and Human Resources with review of audio and camera footage to investigate customer and employee concerns. Assist with risk management and incident related review. Serves as the back-up to the internal Incident Hotline and claims management
Position Responsibilities :
- Develop a program rewarding employee's positive interactions with customers internally and externally
- Protect customers, associates, and company assets
- Promote the adherence to company policies and procedures; report and escalate noted deficiencies as appropriate
- Conduct regular internal investigations in Family Express stores to identify shrink related to theft, fraud, and dishonest activity; and proactively identify patterns or areas where shrink occurs, working to minimize loss
- Conduct routine store audits through camera review to identify and evaluate risk factors, including inventory discrepancies, safety hazards, and non-compliance with company policies
- Assisting Human Resources and Field Consultants with reviewing video of customer and employee related complaints, incidents, and claims
- Retain and secure relevant information post incidents
- Monitor and update Zendesk customer feedback platform internally
- Ensure customer complaints are reviewed, evaluated, investigated, documented, and closed in a timely manner with all applicable parties
- Provide summary of all investigations to HR Liaison and Field Consultant as requested
- Serves as back-up to the internal Incident Hotline
- Assist with risk management and claims management internally and with Gallagher Bassett
- Monitor and follow up on risk audits submitted by all stores
- Conduct regular audits of Zenput reports submitted by Field Consultants
- Assist with creating, maintaining, and improving all incident reporting forms and methods
- Serve as a positive advocate for change, continuous improvement, growth, and development; able to quickly adapt to changing requirements and environment
- Other duties as assigned
Requirements
Role Qualifications :
Essential Skills and Experience :
Nonessential Skills and Experience :
Reporting To This Position : No direct reports
Physical demands and work environment :
