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FedEx Office
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Retail Customer Service Associate
FedEx Office Fremont, CA
$32k-41k (estimate)
Full Time | Business Services 2 Months Ago
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FedEx Office is Hiring a Retail Customer Service Associate Near Fremont, CA

  • FedEx Office
  • Retail
  • RC430015453
  • Full Time
  • Regular
  • FXO_Any
  • No
  • Fremont, California

POSITION SUMMARY:
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.
GENERAL DUTIES AND RESPONSIBILITIES:
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
People

  • Follows instructions of supervisors and assists other team members in performing store functions
  • Assists in the training of store team members
Service
  • Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
  • Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
  • Ensures all customer problems are resolved quickly and to the satisfaction of the customer
  • Takes complex customer orders using order systems and provides accurate pricing information
  • Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
  • Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
  • Maintains a safe, clean and orderly retail Store
Profit
  • Ensures confidentiality of customer data and careful handling of documents, media, and packages
  • Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
  • Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
  • Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
  • Takes preemptive action to prevent errors and waste
  • Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
  • Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures
Self-Management
  • Performs multiple tasks at the same time
  • Looks for opportunities to improve knowledge and skills within the retail Store
  • Able to operate with minimal supervision
  • Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
  • All other duties as needed or required
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
  • High school diploma or equivalent education
  • 6 months of specialized experience
  • Excellent verbal and written communication skills
  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
ESSENTIAL FUNCTIONS:
  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 55 pounds
  • Ability, on a consistent basis, to bend/twist at the waist and knees
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to work with minimal supervision
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Additional Information

Colorado, Nevada, New York, California, Rhode Island and Washington Residents Only - Compensation: Hourly: $17.20 - $20.20. The estimate displayed represents the typical salary range or starting rate of candidates hired in Colorado and/or Nevada and/or New York and/or Washington and/or California and/or Rhode Island. Factors that may be used to determine your actual salary may include your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role. This information is provided to applicants in accordance to the Colorado Equal Pay for Equal Work Act, the Nevada Pay Transparency Law, the New York City Pay Transparency Law, Washington Equal Pay and Opportunity Act and the California Equal Pay Act and the Rhode Island Pay Equity Act.

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.

  • Suggests areas for improvement in internal processes along with possible solutions.
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
  • Applies Quality concepts presented at training during daily activities.
  • Supports FedEx Office Quality initiatives.

Employee Benefits: Comprehensive and competitive benefits eligibility including Medical, Dental, Vision, EAP. 401K Disability, Life Insurance, ESPP, Sick Time, Holiday Pay, Vacation Pay

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.Recruiting@FedEx.com.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$32k-41k (estimate)

POST DATE

01/31/2023

EXPIRATION DATE

10/11/2023

WEBSITE

local.fedex.com

HEADQUARTERS

MARYLAND HEIGHTS, MO

SIZE

25 - 50

FOUNDED

2015

REVENUE

<$5M

INDUSTRY

Business Services

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The job skills required for Retail Customer Service Associate include Customer Service, Merchandising, Products and Services, Initiative, Cash Handling, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Retail Customer Service Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Retail Customer Service Associate. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Retail Customer Service Associate positions, which can be used as a reference in future career path planning. As a Retail Customer Service Associate, it can be promoted into senior positions as a Retail Third Keyholder that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Retail Customer Service Associate. You can explore the career advancement for a Retail Customer Service Associate below and select your interested title to get hiring information.

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If you are interested in becoming a Retail Customer Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Retail Customer Service Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Retail Customer Service Associate job description and responsibilities

Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs.

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They should know how to sell their products or services to customers.

12/19/2021: Biloxi, MS

Retail Customer Service Associate need to be able to communicate and convey their message to the customers to run a successful business.

02/03/2022: Monterey, CA

Customer Service Associates perform a variety of support tasks to offer exceptional service to customers.

01/09/2022: Lexington, KY

Maintain a safe clean orderly retail center.

02/19/2022: Worcester, MA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Retail Customer Service Associate jobs

Typically, a customer service associate will need to obtain their high school diploma or GED.

12/20/2021: Roanoke, VA

The training for a customer service associate position usually occurs on the job.

01/07/2022: Chillicothe, OH

A strong Customer Service associate will be able to quickly understand the customer’s problem and propose the best solution.

01/30/2022: Colorado Springs, CO

While not usually required, many companies prefer candidates with an associate’s or bachelor’s degree.

12/27/2021: San Diego, CA

Realizing and catering to the needs of an aging population can be beneficial to any Customer Service Associate.

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Step 3: View the best colleges and universities for Retail Customer Service Associate.

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