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Ferrellgas
Augusta, GA | Full Time
$83k-100k (estimate)
1 Month Ago
Compliance Specialist
Ferrellgas Augusta, GA
$83k-100k (estimate)
Full Time 1 Month Ago
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Ferrellgas is Hiring a Compliance Specialist Near Augusta, GA

Compliance Specialist
Job LocationsUS-GA-Augusta
ID2023-24986CategoryCustomer Service/Support
Overview

Ferrellgas is looking for a Compliance Specailist to joing the team! This position provides customer service at a local level answering routine questions and issues about products or services from customers. You may also take escalated customer calls including billing questions, product support, and determine appropriate solutions or responses. Typically requires a high school diploma and 5 plus years of related experience.

Benefits:

    Medical, Dental & Vision
  • Company provided STD, LTD, Life, & AD&D
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • 401(k) with company match
  • Paid Time Off (PTO)
  • Employee Stock Ownership Plan (ESOP)
  • Wellness Program
  • Parental Leave Benefit
  • Tuition Reimbursement
  • Employee Referral Program
  • Propane Discounts
Responsibilities
  • Maintains an accurate database of the detailed planning/regulatory requirements associated with each county and municipality.
  • Serves as the primary point of contact for project communications.
  • Proactively communicates with the customer during each step of the project, including follow-up once complete.
  • Notifies the CSM and DM's as to all regulatory requirements within each local, prior to initiating each site plan.
  • Ensures that appropriate site plans are completed, collected and filed on shared folders. Evaluates for accuracy and legitimacy.
  • Initiates communication to prompt the permitting process, once the site plans are complete. Communicates with customer, as to the appropriate lead time.
  • Maintains, documents and publishes a proficient timeline with each project.
  • Requests utility surveys, as not to inhibit a timely installation.
  • Submits tank set service orders, per the project timeline and service reservation calendar.
  • Obtains approval from the CSM for applicable pricing and fees associated with regulatory process.
  • Requests all necessary inspections during applicable phases of the project.
  • Follows up to gain all inspection approvals. Records, files and communicates appropriately.
  • Provides regular updates with the leadership team on active projects, challenges and completions.
  • Maintains an effective balance with communication, customer service, documentation and step process initiation.
  • Provides back-up (peak time coverage) support to CSS customer service team when work permits.
Qualifications
  • High school diploma or equivalent required.
  • 5 plus years of customer service experience required.
  • Advanced Excel skills.
  • Basic accounting skills.
  • Strong organizational skills.
  • Typing and data entry experience.
  • Proven telephone communication skills.
  • General PC skills (Word, Excel, PowerPoint) routing/distribution software experience preferred.
  • Ability to get along with others and work within a team environment.
  • Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States

  • Applicants must not now, or any time in the future, require sponsorship for an employment visa.

Why work for Ferrellgas? We pride ourselves in providing the best customer service in the propane industry. Ranked consistently as one of the top propane suppliers in the country, Ferrellgas is in the business of providing meaningful moments. Memories full of warmth, dependability you can trust, and outcomes you had only dreamed possible.

Ferrellgas has been recognized by Forbes as one of the Best Employers in America. Please visit our Life at Ferrellgas page for more information.

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Ferrellgas is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to an individual’s race, religion, color, gender, sex (including pregnancy), sexual orientation, gender identity, marital status, protected veteran or military status, genetic information, disability, national origin, age, or any other classification protected by Federal, state or local law. If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use any one of Ferrellgas' electronic means of applying for jobs as a result of your disability you may request a reasonable accommodation by contacting us via careers@ferrellgas.com or calling 1-888-337-7355.

Job Summary

JOB TYPE

Full Time

SALARY

$83k-100k (estimate)

POST DATE

02/01/2023

EXPIRATION DATE

06/16/2023

WEBSITE

proamtxpropane.com

HEADQUARTERS

Weatherford, TX

SIZE

<25

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The following is the career advancement route for Compliance Specialist positions, which can be used as a reference in future career path planning. As a Compliance Specialist, it can be promoted into senior positions as a Compliance Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Compliance Specialist. You can explore the career advancement for a Compliance Specialist below and select your interested title to get hiring information.