Bakery Lead Merchandiser

West Allis

Full-Time

ABOUT FESTIVAL FOODS

We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate 40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Join our Festival Foods team as Bakery Lead Merchandiser!

Title Bakery Lead Merchandiser

FLSA Status Hourly

Reports To Bakery Manager

Are you passionate about bakery and pastry delights, with a knack for food service and customer service? We’re looking for a dedicated Bakery Lead Merchandiser to join our team! In this role, you'll ensure our Bakery department is always fully stocked with fresh products and eye-catching displays, creating a delightful shopping experience for our customers (though, we refer to them as guests!).

Our bakery plays a pivotal role in crafting unforgettable experiences for guests' events and everyday moments alike, ranging from special occasions to everyday indulgences.

Providing excellent guest service is at the heart of what we do. Whether it’s a friendly greeting, answering questions or addressing guest concerns, you’ll handle each interaction with professionalism and care. Your willingness to help guests with what they need, will make a positive impact every day.

What You'll Do

As a Festival Foods Bakery Lead Merchandiser, you will

• Guide and Support Reinforce our Festival culture, food service standards, and customer service expectations. Provide guidance and support to our Bakery team, ensuring they deliver exceptional service.
• Maintain and Build Eye-Catching Displays Oversee the merchandising of the Bakery department to ensure all products are attractively displayed and meet our high standards. Build, move, and refresh displays to keep them fresh, full, eye-catching and engaging.
• Collaborate and Communicate Work closely with the Department Manager and Bakery associates to maintain top-notch standards and exceed guest expectations.
• Deliver Exceptional Service Assist customers with finding items, taking special pastry and bakery orders, and providing excellent service. Answer phones with proper etiquette and help Bakery Clerks with packaging, labeling, and maintaining a clean and organized department.
• Deliver Quality and Food Safety Ensure all quality and quantity standards are met, and maintain food safety logs.
• Honor Commitments Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
• Support the Team Other duties as assigned
  
  
  

What We’re Looking For

• Customer Service Skills Ability to provide outstanding customer service and work effectively with guests and team members.
• Communication Skills Oral and written communication skills and the ability to work as a team in a fast-paced environment.
• Food Service Expertise Knowledge of retail food service, bakery and pastry operations, with a strong understanding of food service standards and practices.
• Safety and Efficiency Comprehensive knowledge of safety requirements and the ability to apply on-the-job safety training and safety policies to handle equipment and recognize and react potential hazards effectively.
  
  
  

Physical Demands and Work Environment

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Standing for extended periods of time (70% of the time)
• Lifting up to 50 pounds on an occasional basis (10% of the time)
• Frequently near moving machinery (60% of the time)
• Occasional exposure to extreme temperatures (20% of the time)
• Prolonged exposure to computer monitors (40% of the time)
  
  
  

Work Schedule

This full-time, hourly position includes mornings, afternoons, weekends, and flexibility for evenings and holidays as needed.

Ready to lead bakery merchandising and create eye-catching displays while delivering delicious pastries and exceptional customer service? Ready to bring your passion for bakery, pastry, food service, and retail grocery customer service to a role where you can make a real impact? Apply today and join our dedicated bakery team!

WHY YOU'LL LOVE IT HERE

• Associate Discount Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
• Weekly Pay & Premium Pay Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
• Vision & Dental Insurance Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
• Support Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
• Save for Your Future Offering both a 401(k) and Employee Stock Ownership Plan, we’re proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates “free” ownership in the company and an opportunity to share in Festival’s growth and success. Associates are given shares based on their years of service and earnings.
  
  
  

At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.

11111 W Greenfield Ave

West Allis

WI

53214