Fidelity Power Systems is one of the nation’s largest Kohlerdistributor and services provider in the mid-Atlantic region. We offercommercial, industrial as well as residential emergency power systems includingstandby generators, paralleling switch gear, and automatic transfer switches.

As a result of continued growth and success, we are lookingfor a Customer Service Representative to join our Sparks, MD team!

Responsibilities:

• Answer inbound calls, greeting all customers courteously,determining their needs and serve as a customer service point of contact

• Gather required service work order information: Customerinformation such as company name, contact name, address, and phone number;Equipment/unit information; Requested repair, complaint, and/or failure. Gatherdetails such as operating conditions at the time the complaint/failure occurred

• Verify and maintain accurate customer files

 • Provideadministrative support to team members as needed and assist in team membersabsence

 • Demonstrate apositive attitude and a high level of personal credibility and integrity withcustomers, management, and co-workers

• Attend and participate in all meetings, trainings, andactivities as required