Assistant General Manager

Come Join Our Fine Fettle Family!

Waterbury Location:

Coming soon! Anticipated opening in early 2025! Located at 85 Turnpike Dr, Middlebury, Connecticut, this new address will be home to a premier recreational cannabis retailer. Set in a convenient area near major routes like I-84 and Route 63, this store offers easy access for residents and visitors from surrounding towns. Positioned in a dynamic neighborhood with a variety of local businesses, restaurants, and attractions, this cannabis shop is designed to provide a welcoming and enjoyable shopping experience. Whether you're a local or just passing through, this new location will offer a quality cannabis destination for enthusiasts exploring Waterbury's community and amenities.

About the Company:

Fine Fettle is a multi-state cannabis company with operations across Connecticut, Massachusetts, and Rhode Island and plans for future expansion into Georgia and beyond. We are dedicated to providing customized service and a superior customer experience. We believe that we can truly make a difference in the lives of our customers, utilizing our expertise to educate them about the plant and provide them with the right products to enhance their health and wellbeing.

About the Role:

Fine Fettle is a multi-state cannabis company with operations across Connecticut, Massachusetts, and Rhode Island and plans for future expansion into Georgia and beyond. We are dedicated to providing customized service and a superior customer experience. We believe that we can truly make a difference in the lives of our customers, utilizing our expertise to educate them about the plant and provide them with the right products to enhance their health and wellbeing.

Fine Fettle is seeking an Assistant General Manager (AGM) for our dispensary to assist the General Manager (GM) in managing and running store operations. The AGM manages the various teams within the store in order to ensure efficient and accurate operations. AGM duties include supporting the GM with scheduling workflow, training store employees, improving store culture, and achieving the store’s highest priority goals.

The ideal person for this role has experience managing teams and operations in fast-paced retail environments. Success in this role requires a combination of leadership and management skills, able to eagerly participate in day-to-day work alongside staff without losing sight of the store’s most important goals. The most effective candidates in this role will be able to identify faults in store operations through operational and data analysis, and to effectuate change for continuous process improvement.

What You’ll Do:

• Assist GM to ensure that store operations are running smoothly and highest level store goals are being achieved
• Manage team leads across the dispensary, including leadership in back-of-house, front-of-house, and sales floor
• Ensure in coordination with Purchasing team that inventory purchasing and management in the store is being run efficiently and effectively
• Oversee store activities to foster a strong culture and sustain a high level of team morale
• Coordinate with GM to ensure that goals and key projects are achieved within budgetary constraints
• Recruit and train store employees
• Responsible in coordination with GM for the development of store staff, administrating performance evaluations and periodic reviews, authorizing promotions, and terminating employees as needed
• Evaluate KPIs and store data to identify areas of improvement and accordingly effectuate changes to operations
• Identify infrastructure, technical, or equipment repair needs in store on a regular basis
• Develop in coordination with GM the store’s strategic goals that drive high-level business outcomes, and ensure that operational activities are designed to further them
• Delegate work to employees and manage in order to ensure it is being executed in an effective and timely manner

Skills/Qualifications:

• High school diploma
• 3-5 years background in retail or business management
• Experience leading and managing diverse customer-facing teams

• Cannabis market experience preferred but not required

• Strong leadership skills
• Ability to manage effectively and foster self-managing teams
• Ability to give and receive feedback
• Ability to act quickly and effectively to resolve issues
• Excellent problem-solving skills
• Strong interpersonal skills
• Strong organizational skills
• Customer service skills
• Strong planning skills
• Project management ability
• Strong verbal and written communication skills
• High attention to detail
• Strong data analysis skills
• Ability to coach employees to enable work improvement and professional development

Working Conditions/Physical Demands:

• Normal office/retail environment
• May be exposed to extreme temperatures
• Must be able to sit/stand for long periods of time
• Must be able to lift 50 lbs without assistance
• Frequent bending and moving from sitting to standing and reverse

Americans With Disabilities Statement:

Must be able to perform all essential functions of this position with reasonable accommodation. If you need accommodation during the application and/or hiring process, please reach out to our HR representative.

EEO Statement:

We are an Equal Opportunity Employer. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veterans’ status, and will not be discriminated against on the basis of disability or any other applicable legally protected characteristic.