Help Desk Technician

Position Summary: The Help Desk Technician is primarily responsible for responding to end-user submitted tickets; triage and diagnose problems, troubleshoot solutions, and resolve issues.    Essential Functions: Install, modify and troubleshoot computer hardware and software systems, including in-house and third-party applications (Microsoft, Adobe, Salesforce etc.) Repair in-house desktop computers, laptops, printers, and related equipment Configure and install PC software, hardware, and peripherals Support audio/visual requirements in conference rooms and in General Meeting room Evaluate and order new IT equipment Provide technical assistance and training to system users Provide assistance with installation of networking cable Participate in IT projects as needed   Required Knowledge, Skills, Abilities, and Education: Minimum two years of professional PC and/or Help Desk Technician experience Good working knowledge of the Windows operating system and MS Office applications Effective interpersonal skills to interact professionally with all staff and management of the organization Thrive in a team environment; actively listen to others, contribute ideas, collaborate and agree on solutions and action plans Prioritize multiple technical issues and tasks to reduce disruption to end users Work with and implement new software, equipment (scanners, printers), and system policies Experience with Macintosh operating system a plus Experience with Salesforce SaaS a plus   Core Competencies: Customer Service Focus, Integrity, Result Oriented, Technology Savvy, Composure, Active Listening, Team Player   Physical Demands: Standing, sitting, walking, bending, reaching, stooping, twisting, crawling, climbing, and lifting. Ability to lift up to 40 lbs. to shoulder height.  Ability to frequently move about within the department and between both buildings of the company, with or without reasonable accommodation.   Work Environment: Frequently a temperature controlled normal office environment.  Occasionally a temperature-controlled warehouse environment in the range of 60 degrees to 80 degrees, and/or non-temperature-controlled warehouse environment in the range of 40 degrees to 90 degrees.     Fire Mountain Gems and Beads is a drug-free workplace and is an Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer. We are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take steps to assure that people with disabilities are provided reasonable accommodations, Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or receive all other benefits and privileges of employment, please contact Human Resources at 541-956-8233.

Salary : $34,900 - $44,200