What are the responsibilities and job description for the Debit Card Specialist position at First Bank & Trust?
Job Description:
This person works as part of an autonomous team and performs a wide variety of duties related to debit card and ATM payment transactions for First Bank & Trust. Will support processes for the department that create efficiencies and effectiveness, while improving the overall customer experience. This person is required to work during on-call hours (after 5pm and some weekend hours).
Qualifications: This person should have an associate’s degree in a business-related field plus two years of related experience or the equivalent. This person should have above average customer service skills and the ability to work independently, as well as part of a team, to complete a variety of tasks while meeting deadlines. Must possess an aptitude for detail and the ability to prioritize multiple tasks and deliver outputs in the time allowed.
Principal Responsibilities:
1. Set-up and perform debit card-and other payment related maintenance with accuracy and attention to detail, as well as understand how the card networks operate. Respond to research and maintenance requests promptly. Provide customer issue resolution to bank employees, customers, by working with team members, internal staff and/or vendors in a professional manner.
2. Monitor day to day activity for ATM fleet. Communicate with Retail staff and vendors as appropriate to ensure ATM functionality. Keep Supervisor informed of trending issues to be further researched; they are also your contact point for escalated situations.
3. Be engaged with Continuous Improvement initiatives to contribute to process improvements, operational efficiencies, and superior customer service.
4. Perform quality checks of all critical, key daily functions within the department and respond to department emails as appropriate. Assist in reviewing, maintaining, and updating department procedures annually, at a minimum. Strengthen team dynamics by participating in cross-training efforts as needed.
5. Act as a resource for customers and employees throughout the organization for card-related products and services in which Banking Operations supports.
6. Contribute to and support Operational programs. Be familiar with and practice the “Be the 1” principles. Actively pursue developmental opportunities as discussed in one-on-ones and/or annual performance reviews.
7. Comply with laws, regulations, and policies that impact the business, keeping the supervisor and department manager apprised of potential issues or areas of concern.
8. Act in accordance with FBT policies and procedures as set forth in the employee handbook.
9. Adhere to compliance procedures and participate in required compliance training.
Compensation Grade
Hourly Grade 4
First Bank & Trust is an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran. Read our complete
Equal Employment Opportunity Policy Statement
. Applicants who would like to request reasonable accommodation to the application or interview process should call Human Resources at 800.843.1552 or email hr@bankeasy.com
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