Teller - Harrisonburg

For more information go to www.firstbank.com/about/join-our-team

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greeting customers warmly and professionally, creating a welcoming atmosphere in the branch.
• Conducting cash and non-cash transactions, including deposits, withdrawals, check cashing, and fund transfers.
• Balancing cash drawers and reconciling transactions at the end of each shift.
• Processing loan payments, credit card advances, and other financial transactions.
• Identifying customer financial needs through comprehensive profiling and active listening.
• Identifying opportunities to cross-sell bank products and services to customers.
• Resolving customer inquiries, concerns, or complaints promptly and effectively.
• Collaborating with team members to meet customer service and operational goals.
• Staying updated on banking regulations, product changes, and industry trends to provide accurate and up-to-date information to customers.
• Ensuring compliance with all banking policies, procedures, and regulations.
• Assisting customers with account inquiries, resolving issues, and providing information on banking products and services.
• Responding to customer inquiries in person, over the phone, or via email.
• Ensuring compliance with all banking policies, procedures, and regulations.
• Maintaining a clean and organized work area for efficient customer service.
• All other duties as assigned.

MINIMUM EDUCATION AND EXPERIENCE:

• High school diploma or equivalent - required.
• Associate's degree - Accounting, Business, Finance, Communications and/or Marketing - preferred.
• Three or more years of customer service experience - preferred.

MINIMUM SKILLS AND ABILITIES:

• Strong listening, written and verbal communication skills.
• Leadership and interpersonal skills
• Ability to handle confidential information.
• Working knowledge of Word and Excel
• Excellent networking skills
• Detail oriented and organized.
• Professional