What are the responsibilities and job description for the Operations Lead position at First Children Services?
Job Description
Job Description
Position Summary
The Operations Lead ensures efficient onboarding for families and employees into our programs, providing the necessary tools and knowledge to start cases / services. This role delivers high-quality case management services, ensuring consistency and accuracy that meet or exceed organizational expectations. The Operations Lead oversees employees and clients within their specified region, enforcing policies related to scheduling, time, and attendance. Key responsibilities include maintaining a strong knowledge of program requirements, reporting functions building professional relationships with state and local agencies, school districts, HR, internal departments, and key stakeholders.
Job Responsibilities
- Monitor and report on time and attendance data, collaborating with Supervisors and HR to enforce policies, deliver corrective feedback, and manage client cancellations.
- Effective communication with multiple organizational departments
- Serve as liaison for families / clients and employees, assisting with intake coordination and ongoing service scheduling.
- Point of contact for families regarding cancellations and schedule changes.
- Educate, recommend, and coordinate additional services for families.
- Communicate with families to ensure satisfaction and quality of services.
- Ensure proper staffing and services are provided in districts.
- Serve as back up in Creating CentralReach profiles for district students / classrooms.
- Manage CST requests from districts, adding authorizations into CentralReach.
- Communicate new district needs with IDS Director, Business Development Director, and Recruitment.
- Act as a liaison between the clinical and benefits teams for insurance-based services.
- Assist in Managing re-authorization timelines to prevent lapses in service delivery.
- Collaborate with intake and clinical teams to build client caseloads aligned with budgeted region censuses.
- Communicate insurance issues or lapses with families, in collaboration with the benefits team.
- Complete payroll review and approval bi-weekly.
- Serve as a backup for operation positions in NJ and PA.
- Manage overall operations in Central Reach.
- Collaborate with the Director of Operations on IDS and STRIVE services.
Miscellaneous Responsibilities
Education, Experience, and Requirements
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First Children Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
