Relationship Banker Float

Optimism:  We are positive and decisive. We believe the future will be better than the past. Our attitude demonstrates persistence which leads to success.

Initiative:  We are self-starters and find innovative solutions. We are courageous, entrepreneurial, and passionate. We take action for good.

Respect:  We include individuals from diverse backgrounds and with different perspectives. We are committed to honoring and serving others.

Growth:  We learn and adapt so we can continually improve. We believe in personal growth through grit and determination.

Ownership:  We are invested in our endeavors. We are accountable and take responsibility for our actions and decisions.

POSITION PURPOSE

Process a variety of financial transactions for customers in accordance with established guidelines and procedures. Establish and strengthen relationships with new and existing customers, identifying Bank products and services to meet their financial needs. The Relationship Banker I position is designated to perform the full range of transactions and account management duties. The RB Float position will have different branch work locations as assigned.

ESSENTIAL FUNCTIONS

• Perform financial transactions in accordance with current policies and procedures, ensuring minimal errors and timely filing of account documentation.
• Opening consumer accounts.
• Meet assigned sales, referral, and cross-selling goals by identifying and selling Bank products and services beneficial to the customer’s needs.
• Develop and maintain a current knowledge of all products and services.
• Respond promptly to customer’s inquiries for services.
• Participate in assigned outbound business development activites including sales calls and networking.
• Consistently balance cash and teller transactions in an accurate and secure manner within guidelines.
• May perform vault duties such as ordering/shipping currency and coin and distributing money.
• Ensure positive perceptions of the Bank by extending a courteous greeting and welcome to customers and visitors.
• Take consistent responsibility for the safekeeping of money received and the prompt accounting or transfer of funds to safeguard against loss.
• Address customer questions and concerns and refer to appropriate internal resources for resolution to achieve customer satisfaction.
• BSA and fraud regulation and compliance activities.
• Support other Branches by working in various locations as needed.
• Perform related duties and responsibilities as required.

REQUIREMENTS/QUALIFICATIONS

• High school diploma or certified equivalency.
• Typically requires at least 1 year experience cash handling in a retail environment which requires the use of math skills to pay and receive cash including balancing.
• Demonstrated success in achieving sales goals required.
• Proficiency in building and expanding customer relationships.
• Experience providing high-level service in a customer-facing role.
• Banking experience preferred.
• Ability to communicate professionally at a high level verbally and in written form.
• Ability to remain calm, friendly, and positive during all customer interactions.
• Active listening and questioning skills necessary to identify customer needs and effectively match with bank products and services.
• Ability to work in a fast-paced, high-volume cash-handling environment with daily face-to-face customer contact, while providing a high level of customer service.
• Proficiency in keyboarding and ten-key/calculator skills. A working knowledge of Microsoft office applications including Word and Excel is preferred.
• Strong mathematical, organizational, and interpersonal skills.
• Attention to detail.
• Adaptable to change.
• Confident understanding and utilization of technology.
• Comfort with conflict resolution and problem solving.
• Valid WA driver’s license.

Physical Requirements & Working Conditions:

Work activities involve combinations of sitting/standing, occasional walking and lifting up to 10 pounds. Normal office environment with a regular work schedule.

Pay Range

• The pay range for this position is $19.44 - $33.05
• The typical hiring range for this position is $19.44 – $21.00
• The incentive plan for this position is the Branch Incentive plan. It is paid out quarterly based on branch performance.
• Employees will be eligible for our benefits package including medical, dental, and vision insurance, paid time off, retirement plans (401k with company match and Employee Stock Ownership Plan), gym membership reimbursement, discounts on our banking products, and more!  Additional information on our benefits package can be viewed at https://www.ourfirstfed.com/careers 

Salary : $19 - $33