Residential Lending Trainer

Essential Functions

• Develop and organize training materials, tools, job aids and facilitation of Encompass loan operating system and underwriting guidelines.
• Educates staff, supervisors, and managers about systems, products and processes.
• Deliver functional and/or new hire training programs.
• Consults and collaborates with Residential Lending Leadership to understand business needs and priorities.
• Create training material for instructor-led training (instructor guides, participant guides, PowerPoint Presentations, etc.) using appropriate instructional development methods.
• Assist/Train in implementation of any procedural changes with the Encompass.
• Act as a mentor to advise and coach new employees as they integrate into their new job role and team.
• Participate in related work groups, meetings, and projects to identify training and support opportunities.
• Develop instructionally eLearning (web-based training) modules using tools such as SharePoint, etc.
• Develop testing, certification, and evaluation procedures.
• Analyze, summarize, compile, and submit training results to the Leadership team.
• Coordinate between the Learning & Development team, First Federal Bank SME's and external services for training as needed.
• Manage SharePoint sites with training materials and job aid resources.
• Stay current on industry practices.
• Work to improve processes/workflow and procedures by identifying issues.
• May originate loans from time to time to remain familiarized and abreast of current market conditions and origination processes.
• Provides the best service to our customers with innovative and creative solutions.
  
  

MINIMUM QUALIFICTIONS

• Bachelor's degree in a related discipline and six years of appropriate experience; or an equivalent combination of education and experience”.
• 4 years as a Corporate Trainer
• Mortgage Experience required
• Encompass Loan Origination System Experience required
• NMLS ID Required
• At least one year in computer based training authoring tools
• At least one year Instructional Design preferred
  
  

At least one year prior experience with teaching & instructional experience in a financial services industry

Must have current experience with MS Office (PowerPoint, MS Word, Visio, MS Paint, etc.)

Accomplished presentation skills, including development and delivery

Desire to continuously learn new features of development tools and software

Excellent written and oral communication skills

Strong writing, editing and proofreading skills

Extreme attention to detail

Ability to prioritize, schedule and meet deadlines

Work both independently and within a team

Knowledge of online teaching and learning methods (specifically WebEx, Adobe, SharePoint);

Able to quickly learn company technology.

Some travel may be required

Bilingual candidates encouraged to apply.

EQUAL OPPORTUNITY EMPLOYER / VET / DISABILITY

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