Orthodontic Assistant

Position Summary:

Collaborating efficiently with the orthodontist and team members to bring a high standard of care to all patients. The Orthodontic Assistant has direct responsibility for providing chair side support to the orthodontist on any/all procedures and supports the patient in comfort and service to build long lasting relationships and retention. The Orthodontic Assistant contributes to the overall operational success of the practice.

Position Outcomes

Lives the Purpose and Mission of FID Meets all clinical goals of the teams

Promotes positive patient/family experience Promotes best practices

Compliant with OSHA/HIPAA

Executes efficient clinical techniques Positions team for workflow success

Demonstrates excellence in customer experience and educational skill sets

Promotes conditions for a highly engaged team

Essential Functions

Prepare work area, equipment and instruments for each patient

Prepare, pack, and transport needed equipment and instruments to take to satellite offices

Greet patient, prepare them for treatment and assist in making them comfortable during procedures

Send thank you letters and/or make care calls for all production appointments

Deliver accurate instructions for appliances and oral hygiene

Answer questions/concerns patients and parents have before and after treatment and procedures

Perform records appointments consisting of impressions, x-rays, and pictures

Transfer x-rays between software systems

Not only assist orthodontist during procedures but also complete instructed tie ins and education independently

Take impressions for space maintainers and other appliances

Pour, trim, and fabricate models and appliances

Complete lab slips and send appliances and/or impressions to be fabricated

Take panoramic, cephalometric, bitewing and periapicals x-rays Sterilize dental instruments, equipment and dental area and maintain a clean work area

Enter accurate and thorough treatment notes and appropriate codes for each procedure into computer system

Inventory, order and stock supplies as needed

Answer phone calls promptly and return messages regarding all clinical functions

Requires familiarity with orthodontic assistant manual, terminology and functions related to clinical focus

Requires understanding of clinical orthodontic norms

Respond promptly to patient/parent clinical inquiries and resolve all complaints in a timely and professional manner

Greet patients/parents upon “seating” and gives fond farewell at end of appointment

Verifying, updating and editing patient questionnaires and health histories s needed

Enter/create alerts/notes Enter non-contracted charges as needed

Complete specific clinical/scheduling reports

Other duties and tasks as assigned

Key Competencies:

Ability to connect with positively with patients, parents and team members Understands clinical goals and scheduling guidelines Professional, high-energy, positive attitude

Can efficiently multi task

Self-directed Attention to detail

Takes ownership in team success and ability to motivate others

Discrete in handling confidential matters

Minimum Requirements High School Diploma

Strong desire to work with children

Orthodontic experience preferred Strong customer service skills and commitment to patient/parent experience

Excellent oral and written communication skills with the ability to communicate with and educate parents

Good hand/eye coordination, manual dexterity and precision

Basic computer and data entry skills

Requires local travel to other First Impressions offices

Must be able to act calmly, effectively and professionally in stressful situations

Must be able to promote teamwork and communication between coworkers

Ability to maintain patient confidentiality

Working Conditions

Will be responsible for working in a dynamic environment with a fully equipped and well-lit office.

May be required to sit for extended periods of time.

Frequent/Occasional lifting of 10-20 pounds.

A need to travel via automobile to the satellite office locations is required regularly.

May be required to work longer hours than the average 40-hour workweek to meet deadlines and the needs of the office.