As one of the largest premium finance companies in the country, FIRST Insurance Funding provides full premium finance services, plus additional services built specifically for agencies. We pride ourselves on the variety of incentive programs, services, and technology we offer. This not only helps grow the agents, brokers, and companies we partner with, but also helps them better serve their clients. FIRST Insurance Funding is a subsidiary of Wintrust, a financial services company with more than $50 billion in assets. Why join us? An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 8 years) and Employee Recommended award by the Globe & Mail (past 6 years) Competitive pay and annual discretionary bonus eligible Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few Family-friendly work hours With 175 community bank locations, we offer opportunities to grow and develop in your career Promote from within culture What you will do: Answers incoming calls/web chats from external parties to assist callers with inquiries, answer questions, resolve issues, troubleshoot problems, and provide information. Researches and analyzes transactions and other account issues, updates information in the system, and contacts other departments as needed. Processes a variety of correspondence. Responsibilities: Answers incoming calls and web chats from customers, agents, carriers, and general agents by actively listening, identifying callers’ needs, clarifying or confirming information, and providing answers or solutions. Routes or escalates calls to the appropriate person or department. Researches and analyzes transactions and other account issues, contacting other departments when necessary. Submits posting corrections or updates accounts as required to resolve issues. Processes correspondence from carriers and general agents by verifying information, updating the system, identifying discrepancies, and/or forwarding to other departments. Requirements: 1-3 years customer service experience Problem solving Finance experience a plus Benefits Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To be Chicago’s Bank® and Wisconsin's Bank®, we need to reflect that diversity both in all the communities we serve, the people we employ, the organizations we work with, and our banking and lending practices. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law. In 1991, we opened one storefront community bank location with one specific goal: to provide an alternative to the big banks that were just beginning to flood the market. We believed— and still do—that people deserve a warm, friendly, honest, and highly responsive banking experience. Today, we’re proud to be Chicago’s Bank® and Wisconsin’s Bank®. We’ve also grown into a company with a presence across the United States and Canada. We have more than 175 community banks and provide a variety of offerings, including commercial banking, premium financing, mortgage origination, wealth management, and short-term accounts receivable financing, just to name a few. Every bank and group that has joined the Wintrust family along the way has stayed true to that original mission, thanks to our employees who serve as brand champions and live our values. Entrepreneurial, customer-focused, and team-oriented people thrive here at Wintrust. We approach each day intent on making an impact and believe in providing truly distinctive customer service. We’re not just in the communities we serve. We’re part of them. Wintrust is pleased to provide employees with a total reward that includes: Competitive base pay and bonus opportunities. A wide array of generous benefits. Employee services and programs. Extensive training and development. Time off and community involvement opportunities. Meaningful work focused on serving our customers and improving our communities. Click here for Equal Opportunities.