4 Contact Center Specialist I Jobs in Meridian, ID
First Interstate is Hiring a Contact Center Specialist I Near Meridian, ID
- If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.
What’s Important To YouWe know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.
- Accrue and use your paid time off (PTO) immediately – no waiting period – plus paid federal holidays in addition to PTO.
- Through our Child Care Assistance Program, First Interstate will contribute up to $1,500 per eligible dependent, with a max of $4,500 annually.
- We prioritize wellness by offering eligible employees $25 per month, or $300 per year, toward a fitness club membership or exercise-related classes.
- The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.
SummaryWe help people and their money work better together! The role of the Contact Center Specialist helps us fulfill our mission through inbound calls assisting with financial questions. Our core values are People First-Always, Seek Greatness, Commitment to Community and Celebrate Success! This role is primarily on phone system all day to assist our client base during hours of operation. They will respond to a myriad of bank related inquiries. Delivery of quality interactions to the client is of the utmost importance regardless of channel.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: other duties may be assigned.
- Support daily incoming calls in a flexible work environment
- Support both internal and external client interactions for general inquiries as well as complex financial transactions
- Provide outstanding customer service to both internal and external clients in an efficient and effective manner to grow loyalty and repeat business
- Ability to balance multiple tasks effectively
- Use bank systems simultaneously to assist clients ensuring proper documentation of both internal and external client interactions in CRM tool
- Ability to actively listen, show empathy, problem solve, and deliver great solutions
- General maintenance of financial accounts ensuring attention to detail
- Thorough understanding of banking products and services
- Ensure adherence to department standards
- Successful completion of all required annual and compliance training
- Support new hire training as a mentor to new team members
- Tenured Tier I’s might help in ASK queue as assigned
EDUCATION And/or EXPERIENCEHigh school diploma or general education degree (GED). Minimum 6-12 months in a relevant role or equivalent combination of education and experience. Previous Experience in banking or a call/contact center strongly desired.
Other Skills And AbilitiesSkills and abilities to develop and maintain effective relationships, respond to inquiries and circumstances as necessary. The ability to tolerate stressful situations. Be adaptable to change and remain alert of his or her work surroundings. Accuracy of written and verbal communication. Ability to identify the appropriate method and approach for call escalation to one of the designated representatives who maintain the knowledge to support the internal/external inquiries accurately and efficiently. Ability to actively seek out solutions from support resources provided. Ability to identify and communicate system/product performance issues. Participate in group huddles and provide necessary feedback when additional support materials are necessary. Computer knowledge and skills and the ability to explain product troubleshooting steps to clients. Able to work independently. Conscientious and detail oriented. Able to comply with all bank policies and procedures.
Language SkillsAbility to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
Mathematical SkillsAbility to calculate figures and amounts such as discounts, interest, commissions,
proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITYAbility to solve practical problems and deal with a variety of concrete variables in
situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
WORK SCHEDULEThe current schedule for this position is 10AM-7PM with rotating Saturdays dependent on scheduling needs, and subject to change per management.
- If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.
Job Summary
Full Time
$40k-53k (estimate)
07/18/2024
09/11/2024
The job skills required for Contact Center Specialist I include Customer Service, Scheduling, Troubleshooting, Attention to Detail, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact Center Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact Center Specialist I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Contact Center Specialist I positions, which can be used as a reference in future career path planning. As a Contact Center Specialist I, it can be promoted into senior positions as an Inbound Contact Center Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact Center Specialist I. You can explore the career advancement for a Contact Center Specialist I below and select your interested title to get hiring information.
If you are interested in becoming a Contact Center Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Specialist job description and responsibilities
Obtain and verify information for incoming orders. Enter orders into the database with accurate information.
02/06/2022: Dayton, OH
Maintain the contact center database and update the contact log.
12/27/2021: Fort Worth, TX
Provide service by answering customer questions and offering assistance.
01/07/2022: Petaluma, CA
Handle customer complaints under company guidance and seek assistance when needed.
01/19/2022: Fort Worth, TX
Offer suggestions for streamlining processes and increasing efficiency.
02/03/2022: Bangor, ME
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Specialist jobs
Teach proper call center etiquette.
03/06/2022: Gastonia, NC
Provide knowledge management tools.
01/01/2022: Kennewick, WA
Don’t use vague language in the job description. Instead use action verbs and concrete phrases to display the information with enthusiasm and precision.
02/28/2022: Newport News, VA
Take lots of notes while on calls.
03/02/2022: Rock Island, IL
Measure and analyse customer feedback.
01/01/2022: Casper, WY
Step 3: View the best colleges and universities for Contact Center Specialist.
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