Description

The Bank Teller role is intended to provide exceptional service to our customers by handling routine tasks, such as processing payments, accepting deposits, and handling withdrawals. The Bank Teller will respond to customer requests and inquiries, make recommendations about bank products and services, maintain and balance cash supplies, and keep track of bank records and financial information.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answer incoming phone calls in a timely manner and according to telephone service standards, providing courteous and helpful service to both internal and external customers. Take initiative to “own the call” through to resolution, reducing or eliminating the need to transfer the customer to another department.
• Handle customer transactions quickly, accurately and efficiently and adjust speed to differences in customer traffic and flow.
• Cash checks according to Bank policies and procedures, verifying the date, legality of document presented, and verifying ID of person receiving payment.
• Accept payments for various types of loans.
• Issue cashier checks and money orders.
• Verify accuracy of deposits.
• Assist customers with unauthorized ACH activity, stop payments, alerts, address changes, check orders, deposit slip orders, telephone transfers, and items for collection.
• Assist customers with phone transfers, account balances, statement copies and account activity.
• Accurately file completed work as needed.
• Presents a neat and professional appearance.
• Maintains a neat and orderly work area that is well stocked with needed supplies.
• Basic understanding of the consumer products and services offered by the bank with the ability to cross-sell.
• Knows and follows all policies and procedures in completing transactions, minimizing operational errors and maintaining a proper work flow.
• Accept deposits for checking and savings accounts; verify cash and checks received; determine proper short and long-term holds to be placed on deposited funds, in accordance with Regulation CC.
• Process night deposits, mail receipts and keep records.
• Completes daily balancing accurately
• Adhere to all Bank policies and procedures while ensuring compliance with new and existing Federal rules and regulations, as well as new and existing NACHA rules and regulations.
• All other jobs as assigned.

Requirements

QUALIFICATIONS

• High school diploma or equivalent
• Friendly and customer oriented
• Ability to learn and follow banking guidelines well

PERSONAL CHARACTERISTICS

• Professional attitude and appearance
• Ability to be resourceful and proactive when issues arise
• Strong analytical and reasoning abilities.
• Superior numeric skills.
• Excellent communication skills
• Excellent organizational skills and highly engaged
• Customer service attitude and embraces position
• Flexible to the needs of the bank and its customers
• Trainable with a desire to grow
• Team oriented
• Well-developed interpersonal skills. Ability to get along well with diverse personalities—tactful—mature—flexible.
• Must have flexibility to deal with changing work hours and locations as needed.

ENVIRONMENT

This job operates in a professional bank environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee May occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.