Relationship Banker

Description

Position Purpose:

As a relationship banker you will build and retain meaningful relationships with your customers, using your financial knowledge to recommend thoughtful solutions to meet their needs. In this dual role, you will contribute to the success of the branch. You will open new accounts for new and existing customers while providing friendly and personalized customer service.

Job Duties and Responsibilities:

• Maintain and demonstrate advanced knowledge of current bank products and services to provide accurate guidance to customers.
• Efficiently and accurately open new accounts per customer requirements.
• Quickly process routine financial transactions for members including deposits and withdrawals, loan payments, and cashier’s checks, while ensuring regulatory compliance and adherence to internal procedures.
• Establish and maintain member deposit and loan accounts.
• Perform follow-up activities and outbound calls for new and existing members.
• Maintain advanced knowledge of and ensure compliance with applicable regulatory requirements and internal policies and procedures.
• Expand and retain new and existing customer relationships.
• Assess customers banking needs to provide guidance and appropriate products so customer recognize possibilities and strategies that will help them build and strengthen their financial position.
• Build a thorough profile for each customer and maintain frequent personal, phone or email contact to grow and strengthen customer relationships.
• Proactively identify and retain “at risk” customers.
• Partner with other departments within the bank to identify sales opportunities and provide awesome customer experience.
• Provide the highest quality of member service by promptly addressing member concerns and escalate to leadership when appropriate.
• Makes use of advertising leads, lists, personal contacts, referrals from the bank and branch customer base to build a book of business.
• Answer incoming calls promptly and professionally.
• Open safe deposit boxes when necessary.
• Cross train as a Service Banker and act as a backup when needed.
• Research accounts for customers as necessary.
• Effectively train less experienced employees.
• Complete annual training as required.
• Participate in bank/community activities.
• Other duties as assigned.

Qualifications

Skills and Abilities Required:

• Ability to identify customer needs, present banking solutions and bank products. 
• Recognize closing opportunities and retain and grow customer relationships. 
• Ability to initiate customer contact through letters, email, telephone, or personal contact.
• Ability to build professional relationships with coworkers and customers.
• Interpersonal/service-oriented skills and aptitude.
• Excellent written and oral communication skills; ability to encourage open communication by listening attentively and actively and then translating knowledge into a written business case.
• Ability to exercise independent judgement: quickly and accurately analyze information and make decisions.
• Responsiveness in a fast paced, fluid environment while maintaining a service-oriented mindset and excellent organizational skills.
• High level of professionalism.
• High integrity and outstanding work ethic; ability to maintain confidentiality is a requirement.  
• Strong computer skills; proficient in Microsoft Word, Excel, and Outlook.
• Strong sense of initiative; self-motivated.

Experience and Education Requirements:

• Minimum four (4) years of face-to-face customer service experience required.
• Minimum two (2) years as a Service Banker, or equivalent, experience required.
• High school diploma, or equivalent.

Physical Requirements:

• Typically requires sitting for long periods of time with intermittent stooping, bending, and walking.
• May occasionally lift up to 25 pounds which may include the need for independent mobility to: bend, reach, or kneel.
• Visual and auditory skills are required.

Performance Standards:

• Accuracy: Precision of work performed.
• Responsiveness: Timeliness of work completed.
• Relationships: Ability to work well and build relationships with other employees and customers.
• Guidance: Job knowledge and cross selling products to customers.

Firstar Bank is proud to be an Equal Opportunity Employer: EEO/M/F/Disabled/Vets