Description:
Scheduler
JOB SUMMARY:
The Scheduler is responsible to coordinate and maintain scheduling for FirstLight HomeCare clients and staff.
QUALIFICATIONS:
•H.S. Diploma or GED.
•Prior home care scheduling experience preferred.
•Spanish language skills a plus
•Computer skills including but not limited to MS Office, MS Excel and scheduling program.
•Basic medical terminology.
•Interpersonal, organizational and communication skills.
•Ability to carry out directions, read and write effectively.
•Maturity and ability to deal effectively with the demands of the job.
•Must possess and demonstrate excellent verbal and written communication skills and an ability to be successful in a very fast-paced environment. The required extensive client communications require exceptional phone presence and patience.
RESPONSIBILITIES:
•Understands and adheres to established FirstLight HomeCare policies and procedures.
•Creates and maintains staff schedules.
•Provides staffing for sick leave, vacation, long term leave.
•Schedules client appointments/visits according to care plans and staff availability.
•Enters scheduling data, creates schedules.
•Contacts care providers and clients regarding day-to-day changes.
•Discerns client services required as outlined in agreements, urgent requests and care plans.
•Enters staff and client information into database.
•Maintains staff and client database (e.g. employee assessments, dates and reminders of TB, client admission, client hospital admission and discharge).
•Maintains staff and client statistics, and reports.
•Maintains call - in and retention report.
•Performs general office duties including but not limited to word processing, photocopies, files, shreds, sort/distributes mail, provides reception and telephone services.
•Takes calls after hours and weekends to handle emergencies, scheduling issues, and client referrals and intakes.
•Responsible for employment decisions, including hiring and termination.