Job Title:Community Manager

Reports to:Regional Director

Location:San Ramon, CA

Salary Range:$70,000-$78,000

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

The Company

FirstService Residential is North America's foremost property management firm. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. We have expertise working with complex communities with large budgets and numerous amenities. In addition, we manage commercial associations and mixed-use developments, as well as multi-family and investor-owned rental and REO properties for institutional and private equity clients.

We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, apply today or join our community and learn more about FirstService Residential.

To learn more about our company and culture, please visit www.fsresidential.com/california

WHY WORK FOR US?

At FirstService Residential, we're all about our associates and are always looking for passionate, dedicated individuals to join our team. We employ people across a range of occupations and offer benefits for both full and part-time employees.

WHAT WE OFFER:

• Medical, dental, and vision plans (full time and part time 30 hours)
• Part time 20 hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Verizon discount
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

SUMMARY
A Community Manager manages all aspects of community association(s) clients. Acts as an advisor toboards of directors, homeowners and vendors. Responds to inquiries and requests for work from boardmembers and homeowners. Manages an annual maintenance and performance review calendar (includingsoliciting proposals, reviewing proposals and contracts, deliverables and metrics). Reviews and approvesaccounts payables and audits monthly and annual financial statements for errors and recodes. Managesaccounts receivables, including obtaining status reports from third parties and routine follow-up withvendors.

CM acts under general supervision and has unique training specific to the community associationmanagement industry. While a community manager does periodically check in with a supervisor, asupervisor does not direct day-to-day work. The CM sets their schedule, manages and reports on theirperformance and deadlines and is responsible for the retention of each of the clients to which they serve.This position will include handling several different accounts during attrition, transition and/or account
set up. Will also involve working with several different individuals throughout the company for theproper management of an account and any tasks and projects that may be needed in order to meet theneeds of our clients.

Independent judgment and discretion is consistently used when advising boards of directors, directingvendors and supervising their work, responding to homeowner and volunteer inquiries, and working withmunicipalities to serve a shared customer.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Ensure all civil code and legal requirements are met and association remains in compliance.
• Adhere to all client contract specifics in a timely, professional manner.
• Manage Board of Directors and Community relations.
• Coordinate, attend and have oversight of all client meetings.
• Retain the association clients assigned to be managed.
• Create agendas for board meetings and Board Packets in accordance with company procedures.
• Responsible for all board meeting follow-up, minutes, and correspondence. Take accurate notes atboard meetings of all board of director actions and directions and maintain a “to do” list. Dictateminutes.
• Take client calls and determine appropriate action. Follow emergency and non-emergency protocolsas required to ensure appropriate cost accountable and risk exposure to HOA.
• Conduct all walkthroughs (Landscape, Violation, Architectural Review and Turnover, Work Orderverification) and complete appropriate follow-up.
• Manage all deadlines and updates in Connect.
• Move management; perform move coordination duties as assigned, including acting as the move-incoordinator onsite as needed (will include occasional weekends).
• Responsible for association fiscal management including financial statement review andcomprehension.
• Develop and prepare appropriate annual draft budget for board of director approval, implement andmanage to the budget monthly for each client.
• Manage association accounting needs including payment of client invoices, audit, tax payments,budget and monthly delinquency monitoring (both FirstService Residential and third party systems)along with competent understanding and use of our accounting systems.
• Manage association insurance coverage and needs ensuring adequate and consistent coverage.Obtain, audit and update yearly “risk management” report for Board of Directors.
• Manage and submit all charge-backs to association(s) monthly for assigned associations.
• Manage litigation needs.
• Foster team building among all members including Community Management (CM) teammates,Assistant CMs, and all support staff.
• Manage and oversee vendor relations, contracts, deliverables and metrics.
• Oversee and process homeowner violations.
• Oversee and process homeowner architectural applications.
• Manage special projects.
• Author or provide correspondence, budget information, newsletters, and election information.
• Review and approve all communications to and from association members.
• Authorize payment of invoices. Manage payables in a timely manner based on corporate guidelinesand expectations.
• Manage bid process, review bid spec proposals and comparison spreadsheets from venders and makeboard recommendations as appropriate.
• Educate association board members on changes to legislation that impact their association.
• Responsible for all aspects of the annual meeting/election process.
• Provide web content for Connect website.
• Responsible for all association files in accordance with company standardized hard copy and electronicsystem.
• Utilize company support staff in accomplishing daily tasks in efficient, respectful manner.
• Seek out and present process improvement opportunities to Board of Directors and FirstServiceResidential management.
• Attend and exhibit leadership at industry functions.
• Follow quality system procedures including all FirstService Residential systems (Connect, AVID/Jenark,Task & Calendar, Board Packet, Standard Operating Procedures, etc.)
• Must have reliable transportation, driver's license and be able to drive to association clients, and othermeetings as necessary.
• Other duties as assigned.Though not all positions are responsible for supervision of associates, the position does require directoversight of all aspects of assigned clients including guiding and advising Boards of Directors, vendorsand homeowners and all day to day management of each client.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform theessential functions.

• Excellent customer service and relationship building background/skills.
• Ability to work under tight deadlines and consistently meet deadlines.
• Exhibit professionalism, professional attire and demeanor at all times.
• Demonstrate effective communication skills consisting of oral, written and listening skills with theability to draft, coordinate and make presentations including a manager's report in a board meetingsetting and a large audience.
• Collaborative decision-making and problem solving skills.
• Ability to read and understand financial statements, budgets and working with numbers and theability to explain same to a larger audience, particularly the Board of Directors.
• Ability to draft correspondence and reports along with responding to inquiries and client concernseffectively and independently.
• Demonstrate strong organizational skills and time management abilities while working in a fast-paced, multitasking environment.
• Set and communicate deadlines and follow through on tasks and/or performancedeliverables/metrics for clients including resident homeowners, committees, vendors and boards ofdirectors.
• Must have some general knowledge of the trades.
• Must be able to work independently and in a team environment
• Must be able to attend and actively participate at night meetings as required.
• Demonstrates problem-solving abilities.
• Ability to draft correspondence and respond to inquiries and client concerns effectively andindependently.
• Must be proficient with computer programs needed for specific position including MicrosoftOutlook, Word, Excel, and Power Point.
• Demonstrates organizational skills and ability to independently prioritize daily workload.
• Must work effectively with co-workers, customers and others by sharing ideas in a constructive andpositive manner; listening to and objectively considering ideas and suggestions from others; keepingcommitments; keeping others informed of work progress, timetables and issues; addressingproblems and issues constructively to find mutually acceptable and practical business solutions;addressing others by name, title or other respectful identifier, and; respecting the diversity of ourworkforce in actions, words and deeds.

EDUCATION and/or EXPERIENCE

Four-year college degree preferred or comparable business experience.

LANGUAGESKILLS

Proficient in English.

MATHEMATICALSKILLS

Excellent general math skills.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Must be able to workwell under pressure and deadlines, as well as work independently and prioritize time effectively. Ability tomake decisions and solve problems creatively.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License and State mandated vehicle insurance. CMCA preferred. Will be required within twoyears of hire.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate tosuccessfully perform the essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.

• Must be able to lift 25lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Must have audible (hearing) ability and skills.
• Ability to walk extensive slope and/or flat association areas and visually review landscape, buildingareas, recreation facilities, parks etc. to ensure proper maintenance.
• Ability to work late into evenings as required for board meeting attendance.

WORK ENVIRONMENT

The work environment characteristics are normal office conditions. Reasonable accommodations may bemade to enable individuals with disabilities to perform the essential functions. Will require driving, musthave a valid driver's license.

Full time position. Normal schedule is Monday through Friday, dependent upon company needs andworkload. Hours over and above normal office hours are required. Attendance at evening meetings andoccasional weekends required upon direction and request. Consistent and regular attendance required.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances.All offers of employment with FirstService Residential are contingent upon a satisfactory background check.