FIRSTSOURCE is NOW HIRING!

CLIENT RELATIONS ANALYST to be part of our support team in our Amherst office

This position will be responsible for providing effective customer service for internal and external customers by processing exceptions, performing client reporting and file processing and resolving system inquires.

Specific Duties and Responsibilities:

• Provide timely and accurate information to incoming client requests via toll-free number or email
• Process all electronic and written correspondence as required by client
• Report settlement, bankruptcy and reopen account information as required by client
• Photocopy and file customer correspondence as required by client
• Process electronic client files and activate new account placements
• Review internal/external customer requirements and clearly define & communicate them to service providers & vendors
• Assist internal/external customer in accessing information, troubleshooting problems and resolving system inquiries

Qualifications:

• One year of customer service and /or administrative experience in an office setting
• Knowledge of Microsoft applications
• Ability to handle and prioritize multiple task simultaneously
• Detail oriented
• Computer and/or data entry experience
• Strong communication skills [verbal and written]

Job Relationships:

• Contact with all employees of the company.
• Contacts outside the company with entire client base as required by job responsibilities/duties.