GUEST SERVICE HOST

BASIC DUTIES & RESPONSIBILITIES:

• Process, complete and deliver all food and hotel reservations, whether in house or call-ins as soon as they’re received. Basket or amenity requests will be handled in the same efficient manner.
• Assist all departments when your services are needed to handle a guest situation or request. Insure the Casino Host is always aware of the existing problem.
• Complete the daily office functions on your assigned shift.
• Take down information in order to return calls to guests.
• Record the daily information for reservations and comp request on the call log.
• Interface daily with operation and marketing departments on issues of importance.
• Telemarketing guests for Special Events as required and answering all incoming telephone calls will be 80% of job function.
• Working Host Desk to assist with guest service will be a minimum 10% of job function.
• Working assigned promotions and special events will be a minimum 10% of job function.
• In training at all times to fulfill Casino Host position and assigned duties.
• Performs all other duties as assigned.

MINIMUM REQUIREMENTS (SKILLS/EXPERIENCE/EDUCATION):

• Excellent communications, telephone and customer relation skills.
• Experience in running office equipment.
• Computer skills, ability to type.
• Above standard appearance in attire and presentation.
• Previous experience in sales or marketing/promotions preferred.
• Minimum two years experience in a casino host or equivalent position.
• Drives licenses of state you live in.

Must be able to obtain and maintain a Mississippi Gaming Badge.